Director-Product Development- Product Operations

You Lead the Way. We've Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Director of Product Operations Role:

Product operations, or prod ops, is an emerging discipline designed to help product teams operate as effectively as possible. The role builds a foundation of excellence through business process excellence, proliferation of best practices, and reporting.

Product ops can be looked at as the "backbone of product-led growth" and is ultimately responsible for ensuring product teams are set up to scale consistently and with low friction. When done right, Prod Ops has the power to transform the efficiency of the entire product team by streamlining critical processes and facilitating better communication across the whole organization. Moreover, these steps, in turn, help product teams to build even better products that deliver success to organizations.

This Product Ops leadership role devotes full attention to the bigger picture by applying operational focus & discipline to the entire Product Development team. This role will enable & ensure the rest of the team-PMs, PO's, Product Delivery Managers can perform under the best possible circumstances.

Product Operations' Job Responsibilities

A product ops manager (or team) will support the Product Development team by:

• Improve Colleague experience by streamlining core foundational processes, for example - Product Design & Development, E2E Testing, logging, Release Management practices, Documentation and much more
• Finding breakdowns and optimizing business/operational processes to streamline product development - PI Planning, Continuous Delivery, Fast Track
• Drive significant productivity gains in Product Management by tracking throughput & efficiency metrics & finding opportunities to improve.
• Help sustain optimal work-life balance across a global team
• Optimize Colleague Experience by designing relevant trainings, gathering feedback via roundtables, surveys etc.
• Strategic Planning & Communication - Product & Tech scrum team capacity planning & location strategy, Communication Strategy across product teams, Trackers/Dashboards for Product Development.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

The successful candidate will have:

• 5+ Experience in operations areas, product management, or project/program management. Experience in process excellence/leadership role in a product or operations organization.
• Solid understanding of the needs of product management is key, as well as a strong process orientation and the ability to look ahead and think critically about where disconnects and breakdowns happen and avoid those outcomes.
• A good balance of technical knowledge and business acumen with a proven track record of driving innovation and business metrics with a customer-first mindset;
• Loves dealing with fast pace, changing needs, and limited resources. The ability to set a high bar for your team and empower them to achieve great results
• A "driver" personality - constantly pushing toward clarity and delivery while balancing the need for great collaboration.
• Enthusiasm and passion for great platforms, products and services and an ability to articulate platform functionality; •
• User-centricity - examples from your past of product challenges that you powered through because you were unwilling to make your problems your users' problems.
• Excellent communication skills with the ability to engage, influence and inspire partners to drive collaboration and alignment;
• High degree of organization, individual initiative and personal accountability;
• An ability to solve complex problems and a highly analytical approach
• Engineering degree and/or MBA or a related technical discipline required

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e., 2 doses for Moderna/Pfizer and 1 dose for J&J) to work in or visit any of our offices. This requirement is subject to legally required accommodations.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.