Director Product Experience

Description

Location: This position is located at our Dublin, OH campus with hybrid flexibility.

We're on a mission to make healthcare simpler and more effective. We fight to ensure our members get the care they need, when they need it, at the most affordable cost - that's why we call ourselves Healthcare Warriors™. We're committed to building diverse and inclusive teams, so if you're excited about this position, we encourage you to apply - even if your experience doesn't match every requirement.

Quantum Health serves members in navigating their healthcare needs. The Director, Product Experience oversees the aggregate effort of how Quantum Health's stakeholders (Member, Provider, Warrior, and Client) experience Quantum via workflow, technology, and channel. Overseeing a team of Solution Owners, the Director ensures iterative collaboration with business partners to determine the 'best' way to accomplish solution development. Responsibilities include developing the solution vision with enterprise partners, grooming backlogs, creating requirements, and iterating on features with development partners. The Solution Experience group is essential to ensuring the voice of the stakeholders' guide development and there is linkage between all members of the team charged with bringing ideas into reality.

What you'll do

• Serve as Subject Matter Expert for the tools Quantum Health stakeholders utilize
• Own the experience with channels, workflows, and tools
• Define vision
• Create and maintain product road maps in collaboration with Solution Management
• Work with appropriate partners to develop and communicate release schedules
• Create and maintain the product backlog
• Balance stakeholder requirements
• Investigate and map out dependencies, constraints, and other considerations
• Align requests to business objectives and prioritize accordingly
• Translate road map features into well-defined requirements and user stories
• Ensure solution development contemplates multiple stakeholders needs when applicable
• Develop acceptance criteria
• Anticipate stakeholder needs
• Oversee development
• Work with cross-functional teams and stakeholders to deliver on product and feature vision
• Identify, define and organize activities to create an efficient iterative process
• Foster a culture of process improvement and zero defect
• All other duties as assigned.

What you'll bring

• Required
  • Bachelor's Degree
  • Minimum of six years product management experience
  • Minimum three years departmental leadership experience
  • Experience working in agile development methodologies
  • Project experience
  • Strong communications and writing skills
  • Strong analytical and problem-solving skills
  • Highly organized
  • Experience developing consumer facing technology software
  • Healthcare industry platform development experience
• Preferred
  • Corporate healthcare industry experience
  • Experience successfully launching digital capabilities
  • Proactive, autonomous work style
  • Exposure to design and UX development work
• Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently.
• Trustworthy and accountable behavior, capable of viewing and maintaining confidential information daily.

What's in it for you

• Compensation: Competitive base pay, incentive plans and employee referral bonuses.
• Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.
• Retirement: 401(k) plan with up to 4% employer match and full vesting on day one.
• Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.

• Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.
• Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision.
• Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more! Check out our home: https://youtu.be/xRnbvCW_YgA

What you should know

• Internal Associates: Already a Healthcare Warrior? Apply internally through Jobvite.
• Process: Application > Phone Screen > Online Assessment(s) > Interview(s) > Offer > Background Check
• Diversity, Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers, we're committed to empowering our ERGs, and we're proud to be an equal opportunity employer.
• Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party.
• Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship.

#LI-AT1#LI-Hybrid

Note: Compensation information published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate's unique combination of experience and qualifications related to the position.

Recruiting Scams: Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending in @quantum-health.com. Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking/direct/tax details, etc. via email or any other non-secure system, nor will we instruct you to make any purchases related to your employment.

If you believe you've encountered a recruiting scam, report it to the Federal Trade Commission at ReportFraud.ftc.gov and your state's Attorney General at https://www.usa.gov/state-attorney-general.