Director Product Management, App. Overview & Personalization

Comcast's Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. Because our employees are our most valuable asset, we offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia).

Job Summary

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and connectivity experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people. They bring cutting-edge products and services to life for millions of customers every day.

Within our TPX (Technology, Product, Xperience) organization, Comcast's Connected Living team is seeking to bring the future to our customers with a radically simple yet powerful connectivity experience. This means delivering unbeatable Internet speed and reliability to every device in the home, delivering magical smart home solutions that just work, and being the industry leader to keep your home private, safe, and secure. Broadband has become Comcast's hero product, and we are developing the complete experience that makes our broadband so unique and connects customers to all of the moments that matter.

HOW WE WORK

Our team shares four core principles for how we work together:• We have a bias for action and outcomes - We are owners, not renters. We will fail fast, but not at the customer's expense• We are agile and seek continuous improvement - We stay focused but can pivot assuredly when needed. We're committed to learning and growth.• We take our work seriously but don't take ourselves too seriously - We celebrate contributions, not egos. We embrace candor and feedback.• We are passionate about winning together - We know the best experience arises from collaboration, and we foster an environment where diverse backgrounds and points of view are encouraged.

The Xfinity App is the digital destination for our customers to enjoy the power of our products and experience effortless service and support. The Connected Living team develops and manages the Xfinity App as part of our mission to deliver a powerful and simple connectivity experience. The Director, App Overview & Personalization will report to the VP, App Engagement Platforms and deliver the Xfinity App Overview enhancements that will increase customer engagement within the App. The Director will also lead in defining and developing the platforms and capabilities that enable personalization of the Xfinity app experience to the needs of each customer as well as experience experimentation.

Job Description

Core Responsibilities:

• Own, define and execute the Xfinity App Overview customer experience strategy to drive increased engagement.
• Define and develop the roadmap of personalization capabilities and enhancements that deliver personalized and data-driven experiences.
• Provide leadership to product teams aligned with enhancing the Xfinity App Overview and App recommendation engine.
• Drive the use of customer data in the Xfinity App including enablement and integration of recommendation and next best action data services.
• Partner across the organization to evolve the Xfinity App personalization capabilities in order to support desired engagement outcomes (e.g. value reinforcement, upsell, etc.)
• Collaborate with Marketing, Business and Technology to bring to life a view of customer data that can be used for tailoring the Xfinity App experience to each client.
• Build a culture of experimentation in the Xfinity App and drive experiment velocity to support continuous learning and optimization of the experience.
• Collaborate with Product, Marketing and the Business to understand experimentation use cases and identify opportunities to enhance platform capabilities to support desired outcomes.
• Be accountable for executing across the product lifecycle - product discovery, definition, delivery, and optimization.
• Lead a data driven approach to your products, defining KPIs upfront and continually optimizing the Xfinity App Overview experience and App recommendation engine against those KPIs
• Operate effectively in agile development environment, with the flexibility to adapt to and customize development methodologies

Preferred Qualifications:

• Bachelor's degree
• Track record of success leading high-impact products across the entire lifecycle
• At least 5 years of hands-on experience developing targeting and personalization capabilities based on customer attributes, algorithms, omni-channel engagement and AI
• At least 3 years of product strategy experience leveraging platforms for digital experience personalization.
• Experience in Product Management; a blend of design and/or engineering experience is also a plus. Substantial experience with digital experience experimentation best practices, techniques and methods (e.g. A/B testing, multivariate, etc.), ideally in the mobile environment
• Familiarity with marketing technology or data management technology and other components of the Personalization technology stack in support of marketing/advertising or similar
• Strong analytical skills to bring a data-driven approach to product management
• Demonstrable experience in collaborating across the organization to deliver together on major projects
• Experienced practitioner of Agile software development

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

10 Years +

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.