Director, Product Management (Commerce)

About The Opportunity
We're all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!
Why Work For Us
Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you're looking for a place that values strong relationships, embraces diverse ideas-all while having fun together-Grubhub is the place for you!
Grubhub's product team is looking for a technical customer-focused Director of Product, to help us make the best delivery experience for millions of diners. You will have direct responsibility for the oversight and thought leadership of multiple product managers and teams within the Grubhub organization. You will collaborate across the organization with Senior Leadership and critical business stakeholders, and be responsible for the evolution and optimization of Grubhub's experience. You will report directly to the VP of Product.
The Impact You Will Make:

• Help lead and set our strategic direction, defining new opportunities, and working closely with executive leadership, Grubhub's technology team and multiple teams, to promote specific goals
• Establish important performance metrics for all the consumer and online purchasing experience across all platforms, develop long-term strategies and products to improve these areas
• Create the vision and promote the short- and long-term Product strategy for our Product teams, ensuring understanding of the product roadmap for the larger Grubhub organization
• Lead your domain's experience and optimization strategies ensuring delivery against them
• Manage the leadership development of several Product leaders and Product Managers
• Drive the strategy and execution of the purchasing and commerce vision & roadmap to accelerate our growth with our consumers
• You will enable our organization with commerce and purchasing capabilities such as storefront, payments, bundling, carting and checkout and services

What You Bring to the Table :

• Minimum of 10+ years of experience in operations or program management and at least 7 years building and managing a team
• Bachelor's degree preferred; MBA is a plus but not required
• Ability to collaborate with C-level executives across broad organizations including technology, marketing, sales, operations, and finance
• Direct experience with large-scale e-commerce platforms, A/B testing, web and native mobile application environments, and data analytics
• Proven track record of scaling a commerce platform where customers pay with multiple methods, for both one-time and recurring products, including credit cards, alternative payment methods, stored payment (digital wallet) including secure credit card tokenization
• Deep understanding of payments, customer ordering, and order management experiences, challenges, and solutions to help drive down churn and successful billing
• Experience in managing multiple stakeholders with a proven track record of successfully navigating the landscape
• Demonstrated experience working across the technology teams from UX, through to data science and backend teams
• Work independently to define complex problems, prioritize effectively and deliver quickly
• Think and communicate clearly, in a way that builds trust across functions and hierarchies
• Able to influence outcomes and people without reporting lines
• Ability to motivate and lead people, and hold employees accountable
• Strong leader with a track record of driving results and developing his/her team
• Strong decision-making capabilities
• Proven ability to develop and maintain financial plans

As a matter of company policy, Grubhub does not sponsor applicants for employment visa status for this role.
New York Salary Range: $192,000 - $240,000
The Base Pay component of our Total Rewards package is based on a variety of factors including but not limited to: job responsibilities, location, experience and, education/certifications. In addition to the pay component, this role may be eligible for equity and benefits as part of the Total Rewards package. The Total Rewards package will be determined at the time a contingent offer is made.
And Of Course, Perks!

• Flexible PTO . Grubhub employees enjoy a generous amount of time to recharge.
• Health and Wellness . Excellent medical, dental and vision benefits, 401k matching, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
• Compensation . You'll receive a great compensation package with eligibility for generous incentives, bonuses, commission, or RSUs (role-specific).
• Free Meals . Our employees get a weekly Grubhub credit to enjoy and support local restaurants.
• Social Impact . At Grubhub we believe in giving back through programs like the Grubhub Community Fund . Employees are also give n paid time off each year to support the causes that are important to them.

Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
If you are a resident of the State of California and would like a copy of our CA privacy notice, please email [email protected].