Director, Product Operations

About the team:

At Quickbase, we are empowering the problem solvers of the world to create solutions for themselves and their companies using an industry leading no-code platform.
Our customers are passionate about streamlining their scattered information and processes. We are passionate about providing our customers with a simple, powerful platform to create applications that are just right for them.
We are a small team with a big mission. We are enabling all the non-programmers out there to be able to build applications that work for them. This team focuses on simple, easy to use cloud-based builder that enables people to create powerful applications.

As a new Director of Product Operations, you will be working with a talented, passionate, and collaborative team of product managers, data analysts & experience designers to transform the way we prioritize how we build our roadmap and help our prospects and customers to use Quickbase to solve their biggest business and data challenges.

 
Key Responsibilities: 

• Delivery of customer, product & financial KPIs through data collection, compilation and dissemination to help product management make better decisions
• Implementation & effectiveness of product management operating model (processes, tools, and resources)
• Work closely with product management and engineering to architect and implement effective, scalable product development processes for all project types
• Coordinate and support (horizontal) fact base gathering activities, e.g., CAB, Product Council, competitive analysis, etc.
• Supports Head of Product Management in successful cross-functional execution of ongoing product roadmap process
• Work closely with support and sales to improve customer experience
• Provides PMO support for key cross-functional projects, e.g., Launch
• Develops training opportunities for product management team members
• Operational KPIs: Metrics gathered/reported; roadmap delivered/committed; projects delivered on time/in scope; quarterly fact base gathering/reporting
  

You at Quickbase:  

• 5+ years product management/operations related experience
• 5+ years working in agile product management in a SaaS company
• Data collection, analysis and reporting experience
• Strong bias toward action – can efficiently drive projects through proactive planning with extremely high attention to detail and holding stakeholders accountable
• Process excellence – must have a passion for architecting & implementing scalable business processes that drive continuous operating improvements
• Excellent verbal and written communication skills – can craft clear and detailed deliverables and expertly communicate across audiences
• Domain Understanding – have a basic understanding of industry & how company makes money
• Can-do attitude – willing to roll up sleeves and contribute across multitude of projects & responsibilities

Additional Benefits We Offer:

• Flexible working hours and hybrid work culture
• Diversity, Equity & Inclusion programs & support
• Employee Resource Groups focused on Inclusion and Social Impact
• Tuition reimbursement
• A robust benefits & compensation package with a generous 401(k) match
• Company-wide hackathons 
• Health and wellness reimbursements 
• Opportunities to participate in charitable events and give back to the community