Director, Product - Pro Products

About the Role

We are looking for a Director of Product to own the end to end experience for our growing network of Service Professionals nationwide. This person will drive strategy for and execute on the best ways for us to attract, acquire and retain new and existing pros.

What you’ll do:

• Deeply understand our consumers and service professionals and where we have opportunities to make their lives better
• Think beyond the bounds of digital product to figure out how we deliver value in the real world
• Build amazing products our customers and pros can’t live without
• Define high level product and business goals and the strategy and roadmap to deliver them
• Look for ways to constantly keep the ball moving forward by shipping, analyzing, researching, and learning week in and week out
• Build and lead a high performing team of product managers to deliver on the vision
• Launch new products and features with a highly detailed and thoughtful testing approach
• Thrive within ambiguity and find new, creative ways to solve problems every day, with data as your guide
• Collaborate with design, engineering, and analytics teams to make swift and smart decisions, move fast, and deliver for customers and pros

Who you are:

• 8+ years of experience in product management, with 2+ years leading high-performance teams in fast-paced, digitally native organizations
• A track record of innovating on behalf of customers and developing ‘new to the world’ products
• Deep experience A/B testing fast and at scale
• Experience managing and coaching PMs; passion for creating an environment where creative solutions are nurtured
• Ability to weigh competing priorities, manage tradeoffs and evaluate opportunistic new ideas, driving to consensus while maintaining a clear focus on overarching business priorities
• Strong ability to collaborate across functions and levels seamlessly juggling the priorities of multiple stakeholders
• Superior communication skills: you communicate clearly and concisely, including with senior leadership, and can tailor your message to your audience
• Graduate degree preferred
• Fiercely competitive: you operate with a sense of urgency, creativity, and curiosity for how we can improve the lives of our customers and our pros. You aren’t easily knocked down
• A team builder: you are excited by the chance to build a diverse, well-rounded team of high performing product managers
• Data-fluent: you use data to solve problems, identify opportunities, and are capable of inventing and using new metrics in order to learn and make decisions
• Biased for action: you make good decisions with incomplete data and are constantly optimizing for learning
• A bar raiser: you inspire others to bring their ‘A’ game and are constantly looking for opportunities for improvement. You don’t accept “because that is the way we’ve always done it.”  
• An owner: you can seamlessly straddle thinking about both the product and the business and are equally comfortable talking about funnel metrics and P+Ls

Compensation & Benefits:

• The salary band for this position ranges from $150,000-$250,000, commensurate with experience and performance. Compensation may vary based on factors such as cost of living.
• This position will be eligible for a competitive year end performance bonus & equity package
• Full medical, dental, vision package to fit your needs
• Flexible vacation policy; work hard and take time when you need it
• Pet discount plans & retirement plan with company match (401K)
• The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world

#LI-Hybrid