Director, Product Reliability and Operations

Director, Product Reliability and Operations - Research and Risk

Come join the Legal Technology Infrastructure and Operations team as Director, Product Reliability and Operations. This position leads a global technology group that operates enterprise application systems and infrastructure serving the Research and Risk suites of Thomson Reuters products. This team manages reliability engineering/SRE, ongoing change planning and implementation, incident detection and resolution, and compliance for critical high-throughput applications built on a variety of technologies including AWS cloud services, Java, Linux, relational databases, message queuing, and more.

About the Role

In this opportunity as

, you will:

Deliver results:

• Deliver reliable 24x7 infrastructure and application operations, meeting business expectations across the product portfolio
• Serve as the management escalation and executive communications point during major issues
• Partner with application development teams to deliver operational readiness for new products and features
• Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmap for products and processes
• Partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications
• Effectively articulate complex problems, concepts, and solutions to varied audiences
• Manage team and project financials
• Drive improvements in productivity, software quality and reliability

Be a people leader:

• Manage a diverse set of global application reliability, infrastructure, and operations engineering teams
• Deliver effective talent management practices and optimize use of talent across the technology organization
• Coach and mentor current and future leaders; proactively identify training and growth opportunities
• Foster a continuous learning culture and a curiosity about emerging technologies
• Manage vendor relationships for third party labor and services
• Some travel may be required as this position manages a global team

About You

You're a fit for the role of Director, Product Reliability and Operations if you have:

• Bachelor's degree or equivalent required, preferably in a software engineering or related discipline
• 7+ years of leadership experience in software development and/or technology infrastructure and operations
• Broad understanding of the technologies used to build and operate distributed application systems
• Experience managing data center systems and infrastructure
• Experience with Agile methodologies and the use of modern Cloud and SaaS technologies and systems
• Excellent critical thinking, communication, presentation, documentation, troubleshooting and collaborative problem-solving skills
• Ability to flex styles to work well with a range of stakeholders from extremely technical engineers to non-technical business leaders
• A management style that is collaborative, energetic, and results-oriented
• Ability to influence others and drive consensus across stakeholder groups
• Ability to perform in a fast-paced environment and are motivated by complex technical and business challenges
• Ability to engage 24x7 to assist with intractable issues.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.