Director, Product Support Operations & Analytics

Figma is growing our team of passionate people on a mission to make design accessible to all. Born on the Web, Figma helps entire product teams brainstorm, create, test, and ship better designs, together. From great products to long-lasting companies, we believe that nothing great is made alone—come make with us!

• 10+ years of experience in a support operations environment and 5+ years in a leadership position, preferably for a technical SaaS product
• Advanced experience with SQL and querying databases using tools like Tableau, Mode, Looker, or Zendesk Explore (we use Mode and Explore) and comfort presenting data to all layers of leadership
• Strong communication skills with the ability to turn complex ideas into easily understood concepts
• Experience and expertise scaling operations functions in the constantly evolving growth and excitement of a startup culture 
• A data-driven and analytical approach with a history of defining strategic goals and delivering results in a highly dynamic environment
• A track record for developing and driving high level support initiatives from the ground up
• A desire and steadfast approach to continuously improve the customer and employee experience
• A passion for streamlining processes and working collaboratively across teams

We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please let your recruiter know if you require accommodation.

About Figma

Dylan Field and Evan Wallace co-founded Figma in 2012 with the vision of building tools for designers in the browser. Their goal was to create the first design tool that combined the accessibility of the Web with the functionality of a native app. Today Figma is a platform with tools and spaces to support the entire product development process—idea to design to build—and has simplified collaboration for companies like Microsoft, Uber, and The New York Times to name a few.

At Figma, we celebrate and support our differences. We know employing a team rich in diverse backgrounds, experiences, and opinions allows our employees, products, and community to flourish. Figma is an equal opportunity workplace—we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with the applicable candidate section of Figma's Privacy Policy.