Director, Professional Services

Job Description

Orbis Technologies, Inc. provides award-winning products, solutions, and services powering enterprise software for hundreds of clients across four continents and fourteen countries. Orbis is unlike any other company in our industry. Not only do we have a world-class component content management platform-RSuite-but we create the documentation, online help, visual media, training materials, and other types of content required to compete at the highest level.

Orbis is seeking a Director, Professional Services that will guide, and lead projects related to Orbis's Enterprise CCMS and content development services. The Director will work with project managers, developers, support team members, content engineers, and technical writers to support internal sales, upgrades, customizations, and technical documentation and training projects.

Essential Duties & Responsibilities:

• Client relationship development and project execution.
• Accountable for project/program cost, schedule, and performance.
• Leads customer interactions.
• Manages internal and external logistics coordination.
• Writes Statement of Work (SOW), status reports.
• Manages project risks and mitigation.
• Responsible for resource management and personnel management/development.

Experience and Skills

• U.S. citizenship.
• Bachelor of Science or Arts with experience in software development.
• 10+ years' experience in product development, including experience in software engineering.
• Strong presentation and writing skills with ability and interest in attending service engagements and contributing to technical proposals.
• Ability to communicate complex issues with technical peers and non-technical clients.
• Ability to work in a team environment towards the common objective of meeting client expectations, client commitments, and company profitability goals.
• Knowledge of Content Management Systems.

Preferred Skills & Qualifications:

• Experience managing the development of technical documentation and eLearning.
• Experience in an Agile environment and software development teams.

Please note, this job description does not cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Work Hours & Location:

Full-time, on-site, exempt position with hours of operations from Monday to Friday, between 8 am to 5 pm, at one of our offices in Annapolis, MD; Durham, NC; Colorado Springs, CO; or Brookfield, WI.

Job Benefits

• 3 weeks of PTO, 8 paid holidays, 5 additional days for life events such as adoption, childbirth, and marriage.
• Free medical, dental, vision, life insurance and disability coverage.
• 401(k) with 100% match of up to 4% of contributions and with immediate vesting.
• Commuting allowance for in-office positions.
• Tuition & Professional Membership Reimbursement.
• Employee Referral bonus.

Orbis Technologies, Inc. employs and promotes a highly talented and diverse workforce and environment, without regard to race, color, religion, gender, national origin, or any other protected class.

**3rd Party Recruiters - Please do not contact - There is no interest in using your services for this position.**