Director, Professional Services

Clickatell is a digital commerce leader. We enable brands to connect, interact, and transact with their customers inside of the chat platforms they already use.

For over 20 years, we have built a global culture rooted in our 4 core values - Curious, Creative, Collaborative, Champion. While every company has them, few truly live by them, and use them as guide posts for how we run our company. It's something you can feel in your everyday interactions with fellow employees.

We take smart risks, we ask why, we involve others, and we find a way - always.

We are seeking a Director of Professional services to assist us in building up this growing team. As Director Professional Services you will leverage your knowledge of enterprise software project management and delivery, SaaS technologies and hands-on people management skills to lead the Solution Implementation team as they help our customers achieve their business outcomes and reduce time to value.

Additionally, the Director will help implement plans and controls to ensure attainment of revenue, margin, utilization, billing and Customer Satisfaction Survey target across various regions.

This role ensures that projects and deliverables are completed on time, within budget and in collaboration with various departments within the organization to ensure resources seamless execution. With a keen eye for great customer experiences, the individual in this position will assist our sales team with positioning the services needed for implementation and stay focused on helping our clients increase productivity, reduce costs, and differentiate their brand through the use of our solutions.

Requirements

• Bachelor's degree or combination of equivalent education and experience
• 7+ years working with customers in a project management, program management, or professional services capacity.
• 3+ years direct management experience running a Professional Services team for a B2B SaaS company while managing multiple priorities and deadlines
• Track record of successfully building and scaling Professional Services strategies.
• History of building diverse, engaged, high-performing teams
• Experience engaging with senior stakeholders and act as an interface for projects with both customers and internal stakeholders supporting project lifecycles.

• Experience in software implementation projects end-to-end of varying size and scope with demonstrated experience and knowledge across all phases of the software implementation lifecycle, project methodologies and best practice.
• Proven experience leading remote teams across time zones.

Benefits

Being a Clickatell Champion means no 2 days are exactly the same. You'll have an opportunity to partner with passionate, smart people in a global organization obsessed with building simple, scalable solutions for our customers. We envision a world where delightful customer experiences are the norm and we're always looking for talented people to join the team and contribute to our mission of revolutionizing customer experiences through innovation and engagement.

Perks of the Role

• Health Insurance
• 401k contribution
• Quarterly performance incentive bonus
• Reimbursable communications allowance for internet and mobile phone bills
• Half-day off on your birthday
• 5 personal days leave a year, over and above your PTO
• Remote-friendly working and access to office hubs as required.
• Home office set-up with laptop, monitor and other related items.

Stronger Together

Clickatell is unequivocally committed to Diversity, Inclusion and Belonging. We believe that we are stronger together and that sameness limits our thinking and our opportunities. You are welcome at Clickatell for who you are, no matter where you come from or what you choose to believe. Our platform is for everyone, and so is our workplace. But it isn't just about a whole lot of different people working together all having their say - it is about us creating a place where we all feel that we belong. It's in our differences that we will find the power to keep revolutionizing the way the world uses chat technology.