Director, Professional Services

Help Shape the Future of DevOps and AI/ML Professional Services
About Us
We're a global leader in DevOps tools management and AI/ML infrastructure solutions, helping enterprises navigate and excel in their digital transformation journeys.
With a proven track record of innovation and growth that consistently outpaces the market, we're not just participating in the DevOps and AI revolution – we're helping drive it.
The Opportunity
We're seeking an exceptional Director of Professional Services to join our dynamic leadership team in the Greater Toronto Area. This is a unique opportunity to build and scale world-class professional services practices in DevOps, Atlassian, and AI/ML solutions. As organizations globally accelerate their digital transformation initiatives, you'll be at the forefront of shaping how enterprises implement and optimize their tooling and infrastructure.
Your Impact

• Build and scale high-performing professional services practices that consistently exceed market growth rates of 20-35% CAGR
• Design and execute the strategy for our PS organization across North America and Europe
• Create and optimize service offerings that complement our managed services/platforms portfolio
• Develop and implement best practices that drive exceptional customer outcomes
• Build and lead high-performing teams across our Atlassian, DevOps, and AI/ML practices
• Drive innovation in service delivery methods and customer engagement models
• Collaborate with our stellar leadership team to identify and capture market opportunities

What You Bring

• Proven track record of building and scaling professional services organizations in the technology sector
• Deep understanding of DevOps tools, methodologies, and best practices
• Experience in scaling operations across multiple geographies
• Strong business acumen with a history of exceeding growth targets
• Excellence in developing and executing go-to-market strategies
• Ability to operate autonomously while maintaining alignment with company objectives
• Located in or willing to relocate to the Greater Toronto Area

Essential Experience

• 10+ years of technology services experience with at least 5 years in leadership roles
• Demonstrated success in building and growing professional services practices from the ground up
• Track record of achieving significant year-over-year growth
• Experience with enterprise customers and complex solution delivery
• Strong background in DevOps, with exposure to AI/ML technologies a plus

Why Join Us?

• Be part of a high-growth organization that's reshaping how enterprises manage their DevOps and AI/ML infrastructure
• Work alongside a committed leadership team with a proven track record of success
• Strong board support and clear strategic vision for growth
• Opportunity to build and shape our practices as we grow
• Competitive compensation package
• Opportunity to work with cutting-edge technologies and methodologies
• Opportunity to strategically collaborate with our ISV and Superscaler partners

The Ideal Candidate
We're looking for a builder and a visionary – someone who can see the tremendous opportunity in the market and has the skills and drive to capture it. You should be:

• Passionate about exceeding market growth rates and building something exceptional
• Comfortable operating with significant autonomy while delivering results
• Excited about the intersection of DevOps and AI/ML
• Ready to roll up your sleeves and build something remarkable

Location

• While this position is remote, candidates are required to be based in the Greater Toronto Area and surrounding areas (GTA) and also attend regular in office meetings and local company events.
• Travel within North America and Europe will be required to support customers and partner initiatives

Join us in building the future of DevOps and AI/ML professional services. If you're ready to make a significant impact and lead a critical part of our growth strategy, we want to hear from you.