Director, Program Management

A pioneer in K-12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 10 million students in all 50 states. For more information, visit amplify.com.
We are looking for an experienced program leader to help develop and execute on initiatives that help build a fully integrated customer experience. You will craft programs and processes that enable customers to seamlessly engage with Amplify throughout the customer journey. This involves working cross functionally with product, engineering, operations, finance, sales, and other teams to build and lead projects that reinvent the customer experience. You will focus on setting strategic direction, leading end-to-end programs and projects, and be accountable to short and long-term business results.
Outstanding communication, leadership, and interpersonal skills are crucial as the role will act as the daily liaison for projects that impact multiple departments across the business as well as vendors and our customers. The person in this role exercises good judgment and has the ability to influence, making data-centric decisions using their experience in successful program/project management.
Responsibilities:

• Define program and project strategy across Customer Success and other customer-facing teams.
• Gather requirements and structure projects through development, test, launch and necessary post launch maintenance
• Serve as the day-to-day planning and project accountability leader on behalf of Customer Success leadership
• Coordinate meetings with key partners and collaborators related to project execution and provide updates to leadership.
• Drive completion for all aspects of high priority projects from scope creation to final delivery
• Run operational aspects of all projects, identifying potential issues and raising awareness, and devising contingency plans to mitigate risk and/or negative impact
• Research and analyze best and/or creative solutions as required for any given project
• Build and maintain documentation of projects and processes
• Develop standard processes, templates, and tools for project execution and management

Basic Qualifications:

• 8-10 years project management experience leading cross-functional projects
• Established project leadership experience, leading large-scale projects with multiple key partners and complex roadmaps.
• Effective oral and written communication skills.

Preferred Qualifications:

• Track record of successfully prioritizing work and delivering high-quality projects on time in a fast-paced, constantly evolving environment.
• Approaches work with excellent attention to detail

We celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Amplify is an Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.
This position may be funded, in whole or in part, through American Recovery & Reinvestment Act funds.
Amplify Education, Inc. is an E-Verify participant.