Director, Provider Client Success

Wellist has the most amazing health system clients including HCA and Yale New Haven Health!  We are seeking a hands-on Director of Client Success to manage our existing client relationships and bring on new health system partners.  Our consumer navigation programs help health systems better support patients across their care journey by connecting them to resources both at the hospital and in their local community through Wellist’s web platform and call center.  Wellist programs improve the patient experience, provider revenues and staff productivity.

We are seeking a scrappy, high-horsepower leader who loves building relationships up and down an organization - from the CIO or CNO to the case manager and social worker.  They are committed to iterative, user-centered workflow design, continuous improvement and learning.  They get into the details and solve problems with a “can-do” attitude.  As a mission-driven leader, they inspire both our clients and our colleagues.

The ideal candidate for the Director of Provider Client Success role has experience designing effective workflows, partnering with provider stakeholders and scaling an early-stage company. 

 You should apply if:

• You enjoy rolling up your sleeves, owning hands-on  work to “get it done”
• You prefer front-line client success work (e.g. program design, stakeholder management) vs. managing a team supporting existing operations
• You are excited to improve Wellist’s client services operating model to ensure success as we grow

Initial success metrics will include:

• Patient enrollment
• Client satisfaction, retention and growth
• Program ROI

Requirements

• 8+ years of experience in client services, relationship management or program management roles
• 2+ years at a venture-backed startup
• Demonstrated success building strong partnerships and driving organizational change in a hospital setting
• Expertise in patient experience and/or front-line care transformation
• Master’s degree in Business Administration, Public Health, or a related field preferred
• Ability to travel 20 to 30%, potentially increasing over time as the business grows

About Wellist

Wellist partners with healthcare organizations that truly care about the patient experience to personally guide families to the support they need - from non-medical support services, to client resources and information, and personal social support.  Our patient and caregiver engagement programs amplify the compassionate care delivered by front line staff to drive patient satisfaction, optimize staff productivity and address barriers to adherence across the care continuum.

Wellist’s outstanding contributions have been recognized by organizations including MassTLC (Most Innovative Technology of the Year – Healthcare), Rock Health (Top 50 in Digital Health honoree, Diversity Leadership), American Business Awards (Company of the Year, Silver Stevie – Health Products and Service) and BostInno (50onFire, Health and Medicine winner).

Why work here

• A meaningful mission - join a team that makes a difference for patients and families.
• Outstanding benefits - excellent medical and dental insurance coverage, life & disability insurance, up to 3 weeks of PTO and a generous parental leave policy.
• Opportunities to develop your career - expand your resume with a Series A stage healthcare startup.