Director, Quality Engineering

Mad Mobile is leading the charge in building the next generation of retail and restaurant experiences. In today's rapidly evolving market, customer expectations continue to change, and Mad Mobile is at the forefront of innovation. We empower customers to engage and purchase from brands seamlessly, whether they're in-store, outside the four walls, or on the go. Our platform already supports some of the biggest brands, and we're always looking for new ways to engage with Customers, increase in-store productivity and ultimately drive transactional value. If you're passionate about creating exceptional experiences and shaping the future of retail and restaurants, Mad Mobile is the place for you! 

As the Director of Quality Engineering, you will be responsible for leading and managing the quality assurance function at Mad Mobile. Your primary focus will be on developing and implementing testing strategies and processes to ensure the delivery of high-quality software products and services. You will collaborate closely with cross-functional teams, including development, product management, and operations, to drive continuous improvement and achieve the highest quality assurance standards. 

Key Responsibilities: 

• Develop and implement a comprehensive quality assurance strategy and roadmap, aligning it with the organization's goals and objectives. 

• Lead a team of quality assurance professionals, providing guidance, mentorship, and performance management to ensure a high-performing and motivated team. 

• Establish and enforce quality assurance processes, standards, and best practices, ensuring adherence to industry regulations and guidelines. 

• Design, implement, and maintain automated testing frameworks, tools, and infrastructure to optimize the testing process and enhance efficiency. 

• Collaborate with cross-functional teams to define and prioritize test requirements, ensuring adequate test coverage for all software components. 

• Oversee the planning, design, and execution of automated tests, including functional, regression, performance, and integration tests. 

• Monitor and analyze test results, identifying trends, patterns, and potential areas of improvement. Provide actionable insights and recommendations to stakeholders. 

• Drive continuous improvement initiatives within the quality assurance function, promoting innovation and adopting emerging trends and technologies. 

• Act as a critical point of contact for quality-related matters, liaising with stakeholders, clients, and third-party vendors to address concerns and resolve issues. 

• Stay current with industry trends, tools, and technologies related to quality assurance and automation, and make recommendations for their adoption. 

Qualifications and Skills: 

• Bachelor's or master's degree in computer science, engineering, or a related field. 

• Proven experience (8+ years) in quality assurance, automated testing and test automation frameworks. 

• Strong leadership and people management skills, with a track record of leading and motivating teams. 

• Extensive experience in designing, implementing, and maintaining automated testing frameworks and tools, such as Selenium, Appium, or similar. 

• In-depth knowledge of software development methodologies, agile practices, and quality assurance principles. 

• Proficiency in programming languages like Java, Javascript and C#. 

• Solid understanding of continuous integration and continuous delivery (CI/CD) pipelines and their integration with automated testing. 

• Excellent analytical and problem-solving abilities, with keen attention to detail. 

• Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders. 

• Certifications in quality assurance or test automation (e.g., ISTQB, CSTE, or similar) are highly desirable. 

Foundational Competencies:

• Situational adaptability – adapting approach and demeanor in real time to match the shifting demands of different situations.
• Resilience – rebounding from setbacks and adversity when facing difficult situations
• Collaboration – building partnerships and working collaboratively with others to meet shared objectives
• Self-awareness – using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses
• Decision Making – making good and timely decisions that keep the organization moving forward

Why Mad Mobile? 

Mad Mobile is the #38 fastest-growing company in Florida and #9 on the Tampa Bay Times Top 100 Workplace List. We’re proud of our culture and promote diversity and a healthy work-life balance.

What about the benefits you ask? 

At Mad Mobile, we're committed to taking care of our employees right from the start. That's why there's no waiting period for our plans – they kick in from day one. We're proud to offer market leading benefits for medical, dental, and vision and cover a generous amount of your premiums. To make sure you're off to a great start, we even provide you with a $1000 HSA contribution (prorated based on your start date and split into two payments).

Additionally, we provide a 401(k) plan with a matching contribution of up to 6%, and the best part is you're fully vested from day one. At Mad Mobile, we're not only building the next generation of in-store experiences; we're also building the next generation of incredible teams.

EEOC Statement

Mad Mobile is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws.

* Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Mad Mobile does not accept unsolicited headhunter and agency resumes. Mad Mobile will not pay fees to any third-party agency or company that does not have a signed agreement with Mad Mobile.