Director - Regional IT Infrastructure Mgmt

Cyient is a global engineering and technology solutions company. As a Design, Build, and Maintain partner for leading organizations worldwide, we take solution ownership across the value chain to help clients focus on their core, innovate, and stay ahead of the curve. We leverage digital technologies, advanced analytics capabilities, and our domain knowledge and technical expertise, to solve complex business problems.

With over 15,000 employees globally, we partner with clients to operate as part of their extended team in ways that best suit their organization's culture and requirements. Our industry focus includes aerospace and defence, healthcare, telecommunications, rail transportation, semiconductor, geospatial, industrial, and energy.

Job Description

Job summary

Reporting to the Global Head of IT Infrastructure, the candidate will be responsible for managing & leading Cyient's internal IT Infrastructure operations for North America(NAM) including servers/storage, IT assets , security , network etc

Task description

• Provides leadership and supervision to the NAM IT Infrastructure team for meeting day to day BAU requirements as well as project

• Direct involvement in incidents or problems (irrespective of priority) that cause service impact and acts as escalation point for incidents not being resolved in a timely manner. • Provides ITIL Service disciplines, covering Incident, Problem and Change Management. • Provides Citrix, VM and Hyper V support and administration.

• Provides Cisco & HP Switches, Firewall and Routers support and administration.

• Works with Head of IT to establish standards and best practices for managing internal infrastructure, including network, access rights, desktops, servers, internal applications.

• Implement policies/standards to improve the quality and efficiency of support services based on ITIL methodology.

• Works closely with the IT Service Desk and other Specialist to ensure a timely, robust and comprehensive service transition process.

• Responsible for overall system and infrastructure availability and develop a resilient infrastructure to reduce failures.

• Responsible for day-to-day system administration, including management of internal network, VPN, Microsoft Active Directory (AD) and system backups.

• Responsible for management of the rollout and support of desktop devices, including laptops and printers, and productivity tools such as Outlook and MSOffice.

• Ensures that systems, processes and methodologies are maintained, followed to ensure effective monitoring, control and support of service delivery.

• Ensures delivery of individual and team projects allocated within aggressive delivery times.

• Monitors and evaluates the efficiency and effectiveness of infrastructure service delivery methods and procedures.

• Monitors business critical processes and systems.

• Installs, configures and supports new and existing servers and network infrastructure.

• Plan and implement upgrades needed to maintain service levels.

• Develop and lead the replacement of infrastructure at end of life.

• Conducts testing and analysis of all components of network and server infrastructure components. • Maintains server uptime consistent with Business goals and metrics. • Maintains and constantly improves server and network performance, reliability and security in line with BS 7799 / ISO 27001 and best practice.

• Execution of DR tests as planned and agreed.

• Maintains a schedule of formal service reviews with key stakeholders and management of the key 3rd party providers who provide the IT operational service.

• Provide occasional out of hours support.

Skills & Experience

IT Infrastructure Management, IT Network Infrastructure, Network Security Technologies, Server Management

Cyient is an Equal Opportunity Employer.

Cyient recruits, employs, trains, compensates, and promotes regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran status, and other protected status as required by applicable law. We are proud to be a diverse and inclusive company where our people can focus their whole self on solving problems that matter.