Director, Resource Management

RAPP Dallas is looking for a Director, Resource Management to join our award-winning Program Management team.

WHO WE ARE:

We think too much marketing isn’t us. It’s mass markets not audiences of one. Homogenous groups to be targeted, not individuals to be inspired. Segments to reach, not people with their own ideas and ambitions. It’s one size fits all and it’s dull.

When it comes to individuals, we’re fierce. We stand up for individuality. We speak up against bland, broad-brush generalizations. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors and aspirations. And we commit to doing this in every aspect of our work for clients and their consumers.

We actively foster an inclusive workplace where diversity and individual difference are valued and leveraged to achieve the agency’s vision. And most importantly we value every individual’s wellbeing.

We are Fiercely Individual.

HOW WE DO IT:

At RAPP we are fiercely focused on the individual and how we can create value from every individual’s experience with a brand. We do this across three capability areas: customer centric consulting, creativity that inspires action and customer experience management.

Our data analysts know who that person is. Our strategists understand what they want. And our award-winning Technologists and Creatives know how to get it to them.

RAPP is an integral part of Omnicom’s Precision Marketing Group, comprising 4,000 creatives, technologists, strategists, and data and marketing scientists across 40 global markets

YOUR ROLE:

You will be a key driver in working with project managers, department leads and finance with the planning and allocating of resources by project, across a vast portfolio of work types and clients. You will be key in articulating our demand for resources and ensure capacity to meet staffing needs against deliverable timing.

YOUR RESPONSIBILITIES:

• Monitoring day-to-day project activities and corresponding resourcing
• Capacity planning, i.e., making sure that a company’s resources have capacity to work on upcoming projects
• Monitoring and managing workload, utilization, and overtime hours
• Overcoming resource shortages by means of resource management techniques, reallocating resources, assigning more staff, informing senior management of any issues related to inability to meet clients’ needs due to resourcing
• Work in tandem with project managers when it comes to resource management issues or improving resource management processes  
• Knowing all the current and upcoming projects run in an organization and business development activities and being able to plan resourcing accordingly with PMO team
• Monitor utilization to target performance, investigate outliers and recommend plan for remediation
• Identify instances of current and potential future over/under utilization and work with leadership to address issues and mitigate risk
• Optimize utilization by suggesting staffing decisions in support of the deployment strategy for the business
• Resolve staffing conflicts to the satisfaction of all parties, which may include identifying staffing alternatives and negotiating with projects and resources
• Escalate sensitive or high-risk staffing situations to leadership, as appropriate
• Lead resource meetings to understand impacts to resource needs (new projects, timeline movement, etc.) and facilitate risk/issue mitigation
• Maintain understanding of key resource management metrics and how these metrics impact practice financial performance
• Proactively review staffing data and develop and communicate meaningful insights on trends, forecast, opportunities for improvement, and areas of concern; provide suggestions for improvement
• Collaborate with Finance Business Partners on forecasting and other analysis, as needed
• Maintain accurate and up-to-date administrative tasks and Workfront updates relating to project demands and resource availability

REQUIRED SKILLS:

• Bachelor's Degree preferred
• At least 6 years of experience in project management, resourcing, an understanding of an agency environment
• Solid understanding of data analysis / utilization
• Viewed as a trusted advisor with a successful track record of building and maintaining strong relationships at all levels of the organization
• Excellent Microsoft Office skills (Word, Excel, PowerPoint, Teams)
• Exceptional written and verbal communication skills
• Detail oriented and organized; ability to prioritize and multitask
• Strategic and tactical thinking + problem-solving skills
• Strong verbal presentation skills
• Highly motivated self-starter, responsible, and accountable

Our Hybrid Work Model:

RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like.

RAPP provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Healthcare & Dependent Flexible Spending Accounts, vacation, sick, and personal days and positive activism days, paid parental leave and disability benefits. For more information regarding Omnicom benefits, please visit www.omnicombenefits.com. A reasonable estimate of the salary for this role, at the time of posting, is $102,000 - $136,000. This range is specific to Dallas and multiple factors are considered in making compensation decisions including, but not limited to: skill set, experience and training, certifications; etc. This is an exempt position. If your requirements fall outside of this range, you are still welcome to apply.

“As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.”

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.