ServiceNow

Director Risk GTM

Posted 8 Hours Ago

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Hiring Remotely in Dallas TX USA

Remote or Hybrid

Senior level

Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation

We're putting AI to work for people.

The Role

The Director of Risk GTM will lead go-to-market strategies drive customer engagement collaborate with teams and enhance business performance through strategy execution and innovation.

Summary Generated by Built In

Company Description
It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8100 customers including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people systems and processes to empower organizations to find smarter faster and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Overview As the Global head of Risk GTM Lead you will play a pivotal role in driving the execution of go-to-market (GTM) strategies for the Risk portfolio. Reporting directly to the Global Head of CISO Solutions you will act as a key contributor to business growth customer engagement and operational excellence. This role is ideal for a results-oriented professional with a passion for customer-centric innovation and cross-functional collaboration. Key Responsibilities

Engage directly with strategic customers to understand needs drive adoption and ensure satisfaction. Serve as a practitioner and advocate for customer-centricity maintaining feedback loops to inform GTM decisions.
Collaborate with the Risk BU to develop and refine GTM strategies including influencing pricing packaging and market positioning. Integrate customer and market feedback to continuously improve offerings.
Architect and design sales motions that maximize pipeline generation progression and new net annual contract value (NNACV). Work closely with sales product and marketing teams to ensure cohesive execution.
Elevate simplify and transform solution messaging in partnership with Product Solution Marketing (PSM) ensuring clarity and impact across all channels.
Drive integration of GTM initiatives across GPC CEG PSM Industry and GTM Field Practitioners to ensure scalability and performance tracking.
Measure analyze and refine business KPIs and BU OKRs to track performance and drive continuous improvement. Provide actionable insights to leadership and stakeholders.
Stay ahead of market trends competitive shifts and emerging technologies to inform GTM strategy and positioning.
Represent the company at industry events panels and executive forums.
Foster a culture of innovation collaboration and continuous improvement.

Qualifications
Qualifications

7+ years of experience in GTM strategy business operations or customer success with at least 3 years in a senior role.
Proven track record of driving strategic initiatives and operational execution in complex matrixed environments.
Deep experience engaging with senior stakeholders and influencing executive decision-making.
Strong analytical communication and storytelling skills.
Experience in SaaS cloud or enterprise technology preferred.
MBA or equivalent advanced degree is a plus.

What We Offer

Senior leader level visibility and impact.
A dynamic collaborative environment with top-tier talent.
Competitive compensation and benefits.
Opportunities for growth and leadership across the organization.

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

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The Company

HQ: Santa Clara CA

28000 Employees

Year Founded: 2004

What We Do

As the AI platform for business transformation we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments from the front office to the back office and every office in between. Our ambition? To become the AI defining enterprise software company of the 21st century (or "AI DESCO21C" as we like to call it). With more than 8100+ customers we serve approximately 85% of the Fortune 500® and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™. Explore your future career with us visit www.servicenow.com/careers. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Why Work With Us

By joining ServiceNow you are part of an ambitious team of change-makers who have a restless curiosity and a drive for ingenuity. We're committed to helping our people do their best work and live their best lives so we can fulfill our purpose together. At the fastest-growing enterprise software company you can grow your career faster.

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Hybrid Workspace

Employees engage in a combination of remote and on-site work.

At ServiceNow we lead with flexibility and trust. For some home is the primary workplace. For those who come into a ServiceNow workplace you are empowered to make team-guided and individual-led decisions on how and when you use the workplace.

Typical time on-site: Flexible