Director, Sales Operations

Job Title: Sales Operations Director

Work Location: USA (Remote)

Start Date: ASAP

Recently named one of Fast Company's Most Innovative Companies and AdAge’s A-List Awards Social Media/Influencer Agency of the Year, Whalar is a global creator commerce company that enables creators, brands, and the world’s leading social platforms to work better together to drive business growth for all. 

We help brands stay culturally relevant through strategic creator relationships that deliver entertaining and must-see content at scale. We are differentiated by our unique capabilities, including comprehensive creator talent management, brand partnership expertise, proprietary technology, and a dedicated Web3 innovation practice.  Our team includes over 300 diverse storytellers, creatives, data, and technology specialists across North America, Europe, APAC, and MENA. 

We power the Creator Economy. We are Whalar.

Sales Operations plays a critical role within the sales organization, supporting sales efforts by managing the Sales Process.  This team works with sellers to deliver proposals, schedule meetings, and ensure on-time completion of all aspects of the pre-sales process.  This includes providing clear and transparent communications to cross-functional teams.  Sales Operations is responsible for quality control and sign-off on all client-facing deliverables including commercial terms, updated presentation materials, and tracking wins/losses/debriefs in partnership with the revenue operations team.

• Serve as a partner to Sales leads to deliver proposals, schedule meetings, and ensure on-time completion of all aspects of the pre-sales process.  This includes providing clear and transparent communications to cross-functional partners.
• Pre-sale: support and project manage the RFP process and business development opportunities
• Post-Sales: support and project manage the post-sales process with Account Management, Brand Solutions and Creator Partnerships
• Participate as a strong partner with Sales teams, Creator Partnerships, Brand Solutions, Operations, Strategy, and Account Management to strategize and execute client deliverables in a timely and organized manner
• Work to support new processes including Project management, organize day-to-day operations, and track milestones and deliverables and communicate status in a clear and timely manner to all stakeholders.
• Organize and lead internal meetings, campaign status check-ins, and review of all ongoing projects/proposals; manage campaign specific risks to foresee potential problems while proactively identifying solutions to address them in advance
• Assist the team in the successful delivery of the new business process in addition to overseeing operational elements of the business post-sale
• Manage campaign-specific risks to foresee potential problems while proactively identifying solutions to address them in advance
• Collaboration with client, finance, operational, and senior leadership team 
• Help shape new internal department processes and growth

• 5+ years’ agency or brand experience
• Strong detail-oriented communication, organizational and interpersonal skills
• A solid understanding of the social media advertising ecosystem and an insatiable appetite for learning about industry innovations
• Appreciate and understand the value of creativity
• High attention to detail and ability to juggle multiple projects
• Sharp eye for business with the ability to listen, ask relevant questions, and think three steps ahead
• Thrive in an environment where collaboration, flexibility and scrappiness are valued more than job titles, rigid structure and legacy ways of working
• Be a curious self-starter with a problem-solving mindset and a proactive, can do attitude

The salary range for the role is $125,000 - $140,000 + Bonus + benefits

Our people are our superpower. At Whalar, diversity, equity, inclusion, and accessibility are at the core of who we are. We are deeply committed to reflecting on the unique journeys, authentic voices, and perspectives of our people, our creators, and the communities they represent. Our hope is to impact accessibility beyond compliance and help break societal stigmas and stereotypes.  We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for everything creator, we want to meet you, and we encourage you to apply.

Whalar is a remote-first working environment, providing our employees with the flexibility to be their most creative and successful versions of themselves. Whalar is located across 18 states in the US and 6 countries including offices in London and Malaga, Spain. Whalar provides flexible benefits and collaborative work environments/experiences, empowering employees to work productively in a setting that best and uniquely suits their needs.

• Company-wide yearly bonus
• Medical, Dental, Vision
• 25 days of PTO + Sick days + Winter break
• Retirement planning with employer match
• Monthly phone/internet reimbursement
• Professional development stipend
• Home office allowance 
• Fertility benefits
• 16 weeks of paid parental leave
• Calm App subscription (Add up to 4 dependents)
• Fwrd personal development App subscription
• Volunteer Days
• Identity theft protection & Legal assistance
• Life & Disability Insurance
• Pet Insurance
• Social Programs
• 4.5 day work week

Whalar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Equal opportunity extends to all aspects of the employment relationship, including hiring, promotions, training, working conditions, compensation, and benefits.