Director, Salesforce/CRM Platform

Access TeleCare is the leading national provider of acute telemedicine technology and solutions to hospitals, health systems, post-acute providers, physician networks, and value-based care organizations since 2004. Built on proven and scalable infrastructure as an enterprise-wide solution, Access technology platform, Telemed IQ, rapidly deploys and seamlessly optimizes telemedicine programs across the continuum of care. Access provides a supportive and dedicated partner presence, virtually delivering patient care through teleNeurology, telePsychiatry, teleCritical Care, telePulmonology, teleCardiology, teleInfectious Disease, teleNephrology, teleMaternal Fetal Medicine and other service lines, enabling healthcare organizations to build sustainable telemedicine programs across clinical specialties.

Our Vision as an organization is to transform healthcare by enabling patients to have increased access to the highest quality care via a technology-enabled platform.

Our Mission follows simply and clearly from our vision. We partner with healthcare organizations to bring clinicians and patients together using innovative technologies to improve clinical care and patient outcomes in a measurable way.

Position Summary:

Reporting to the VP Infrastructure, the Director of Salesforce / CRM Platform serves as a key leader of the technology team, responsible for all Salesforce, Microsoft Dynamics and other CRM functionality to meet the company's business requirements and growth objectives. The efficient and stable operation of our Salesforce infrastructure is crucial in maintaining the high availability and performance of our solution and services. This role serves as both thought leader and strategist as well as technical architect and developer in creating and leading a team to deliver proof of concept pilots and frameworks for enterprise adoption. The Director also leads optimization and innovation initiatives that will transform the clinical and operational provision of care via telemedicine.

Primary Responsibilities

• Serve as the primary technical architect and trusted colleague for Salesforce, translating clinical and operational goals and requirements into successful technical implementations aligned with company strategy.
• Research and analyze new features / concepts with Salesforce. execute and document PoC results, and communicate to leadership how this new functionality will achieve business outcomes
• Gather business requirements, document user stories, contribute to business process mapping, and design and implement technology solutions in the Salesforce and CRM domain.
• Develop strong partnerships with business, enterprise and product architecture, infrastructure, operations, security, and development partners to increase company efficiency and effectiveness.
• Oversee end to end delivery and quality of Salesforce projects, ensuring the correct technical solution, configuration, and development is implemented on-time to meet documented requirements.
• Establish procedures and ensure proper use of project and release management tools and tactics across cross-functional teams, including user documentation and SOPs.
• Determine and manage staffing strategy, including leading a team of Salesforce and CRM administrators, developers, and third-party vendors, from recruitment, onboarding, management, coaching, and performance evaluation.
• Prepare and present program-level communications for executives and stakeholders.
• Provide excellent customer service to meet or exceed expectations during launch or migration.
• Proactively coordinate the validation, documentation, and deployment of new configurations and releases to mitigate risk to the business.
• Develop and maintain a network of industry contacts, perform research on industry trends, and make strategic and tactical recommendations to improve business operations.
• Contribute to technology team initiatives and assist with other relevant projects as assigned

Requirements

Specific Competencies Required

• Expert level of knowledge in Salesforce products, ISVs and SIs, including best practices, limitations, and performance considerations of the platform; knowledge of Dynamics CRM a plus
• Advanced skills in leadership, change management, and culture change
• Solid leadership skills and a willingness to be a player-coach, with a track record of building high-performing teams of developers, analysts, and vendors
• Highly developed capabilities in negotiation, facilitation, and consensus building
• Exceptional oral and written communication and presentation skills
• Demonstrated experience successfully leading large, multi-year, business-critical Salesforce projects
• Hands-on experience in Agile software delivery models
• Experience in cloud platforms and applications, and experience implementing and integrating at enterprise-scale
• Hands-on experience in Salesforce administration and development (Apex and Lightning)
• Past experience in healthcare a plus
• Preferred: Master's degree in computer science / engineering or related field
• Preferred: Certified Salesforce Developer or Certified Salesforce Technical Architect

Minimum Requirements:

• 5+ years in a leadership role of Salesforce development teams
• 7+ years' experience in information technology application or other technical operations
• BS or BA Technical Management, Computer Science, Engineering or related field, or equivalent work experience required

Benefits

The benefits program is designed to provide you with the opportunity to select benefit options that best fit your lifestyle and personal choices.

Benefits Include:

Health Insurance (Medical, Dental, Vision)

Health Savings Account

Flexible Spending (Medical and Dependent Care)

Employer Paid Short and Long Term Disability

Employer Paid 1x Life and AD&D (Supplemental available)

401(k) & Roth 401(k)

PTO/Paid Holidays

Pregnancy and Parental Leave

Military Leave Pay

#LI-Remote

Acess Telemed, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, marital status, national origin, disability, protected veteran status, race, religion, sex, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. a division of AccessTeleCare