The Director leads the SAP S/4HANA transformation initiative managing program governance change management budget oversight and ensuring alignment with business operations for successful delivery.

Category/Area of Expertise: IT & Technology
Job Requisition: 485636
Address: USA-NC-Salisbury-2110 Executive Drive
Store Code: IT Executive & Administration (5167689)
Ahold Delhaize USA a division of global food retailer Ahold Delhaize is part of the U.S. family of brands which includes five leading omnichannel grocery brands - Food Lion Giant Food The GIANT Company Hannaford and Stop & Shop. Our associates support the brands with a wide range of services including Finance Legal Sustainability Commercial Digital and E-commerce Technology and more.
Primary Purpose
The Director SAP S/4HANA Transformation Program Management leads the strategy governance and orchestration of the entire technology transformation initiative. Serving as the operational and analytical nerve center this role ensures alignment of workstreams resources timelines and third-party partners to a unified delivery roadmap. This leader integrates IT planning across the workstreams milestone management and value tracking driving accountability and transparency at every stage. The Transformation Program Director provides the structured framework and disciplined oversight necessary to guide the enterprise through a complex multi-year transformation journey.
This role oversees Technology PMO program management standards organizational change and training enablement vendor governance and transformation controls to ensure the program delivers on scope timeline budget and value realization.
This Lead will work closely with the Business Program Operations Lead to orchestrate integrated governance across business and technology workstreams ensuring alignment transparency and execution excellence across the enterprise.
Our flexible/hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. This position is based out of our Salisbury NC office. Applicants must be currently authorized to work in the United States on a full-time basis.
Duties & Responsibilities
Technology PMO & Program Management• Lead the Technology PMO function supporting the multi-year SAP transformation.• Establish and enforce program management standards cadence and controls across all technology workstreams.• Oversee integrated program planning dependency management RAID management financial tracking and executive reporting.• Ensure consistent stage-gate governance milestone tracking and delivery health assessment.• Provide executive-level dashboards and insights to program steering committees.
Methods Tools & Reporting• Define and standardize program delivery methodologies (e.g. hybrid SAP Activate agile/waterfall integration).• Own program tooling ecosystem (PPM tools reporting platforms collaboration tools risk tracking systems).• Ensure consistent reporting frameworks across technology and SI teams.• Drive data-driven performance management using standardized KPIs and metrics.• Continuously improve delivery playbooks and governance artifacts.
Organizational Change Management & Training (Technology)• Lead technology-focused change management strategy aligned with enterprise OCM framework.• Oversee training strategy for IT teams support organizations and technical SMEs.• Ensure readiness planning for cutover hypercare and post-go-live stabilization.• Align communications stakeholder engagement and adoption metrics across tech workstreams.• Coordinate closely with Business OCM to ensure synchronized change execution.
Asset Management & Controls• Establish governance for program assets including:
o Architecture artifacts
o Configuration documentation
o Integration designs
o Test assets
o Knowledge repositories• Ensure intellectual property and documentation are structured for long-term sustainment.• Define transition-to-run readiness standards including operational documentation and support models.
Vendor Governance (SAP & System Integrator)• Lead governance model for SAP and System Integrator partnerships.• Oversee contractual compliance deliverable tracking milestone acceptance and performance measurement.• Manage escalation processes and issue resolution at executive levels.• Ensure SI adherence to program standards reporting frameworks and quality benchmarks.• Partner with procurement and legal teams on financial and commercial oversight.
Integrated Program Governance & Orchestration• Partner with Business Program Operations to drive end-to-end governance across business and technology domains.• Align steering committees executive reporting and decision forums.• Coordinate cross-functional dependency management across workstreams.• Support value realization tracking and benefits management oversight.• Ensure seamless coordination across deployment waves and brands.
Budget & Financial Management• Own end-to-end financial oversight for the technology transformation program including multi-year budgeting forecasting and lifecycle cost management.• Develop and manage program budgets covering internal resources System Integrator services SAP and platform licensing infrastructure tools and contingency reserves.• Establish financial controls to monitor burn rate forecast accuracy capitalization vs. expense treatment and variance management.• Oversee vendor financial governance including invoice validation milestone-based payments and contract compliance.• Provide transparent executive reporting on budget performance financial risks and cost optimization opportunities across deployment waves.
Additional job duties may be assigned as needed to meet the needs of the business and support our Values.
Qualifications• Bachelor's degree in business operations technology or a related field. (or equivalent related work experience).• 10+ years of experience in program or portfolio management within enterprise-wide initiatives.• Deep understanding of transformation governance structures and milestone-based delivery approaches.• Proven track record managing large-scale complex SAP or similar ERP system-enabled business transformations.• Strong coordination facilitation and stakeholder management skills.• Comfort with program analytics budgeting forecasting and resource allocation processes.• 25-50% travel required.
Preferred Qualifications• Master's Degree in relevant field of study Additional training or certifications in relevant field of study.• Experience in a transformation office (TMO) PMO or enterprise strategy function.• Familiarity with SAP implementation frameworks and methodologies.• Ability to synthesize executive sponsor inputs functional team requirements and external partner contributions into integrated delivery plans.• Experience supporting complex change data or process streams within transformation programs.
Compensation & Benefits

• This position is based out of the ADUSA regional headquarters which are located just outside Charlotte North Carolina (Salisbury).
• Competitive benefits package.
• Salary Range: $160000 - $240000
  Actual compensation offered to a candidate may vary based on their unique qualifications and experience internal equity and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.

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At Ahold Delhaize USA we provide services to one of the largest portfolios of grocery companies in the nation and we're actively seeking top talent.
Our team shares a common motivation to drive change take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage care teamwork integrity (and even a little humor) we are dedicated to being a great place to work.
We believe in collaboration curiosity and continuous learning in all that we think create and do. While building a culture where personal and professional growth are just as important as business growth we invest in our people empowering them to learn grow and deliver at all levels of the business.