Director, Service Engineering

JOIN THE TEAM THAT'S POWERING PROGRESS

Building cities. Driving commerce. Saving lives. For over 100 years, Allison Transmission has powered the vehicles and technology that move our world forward.

What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we're driving progress everywhere because we employ top talent worldwide.

Learn more about this role and how you can begin driving your career forward!

Job Title:

Director, Service Engineering

Job Description:

The Director of Service Engineering leads a team of skilled, technical professionals focused on supporting a positive customer experience. The Director works with their team to aid Allison distributors, dealers, OEMs, and fleet customers in the troubleshooting and repair of transmissions, support equipment, and control systems. This role is ultimately responsible for the serviceability and support of existing Allison products, while also preparing and executing support plans for new products.

Responsibilities:

• Develop departmental strategy, based on key organizational goals and imperatives - Used to motivate and guide employees with a clear and focused vision
• Establish, track, and adapt employee goals throughout each calendar year, focusing on strategic direction in lieu of tactical actions
• Develop metrics/processes to monitor and improve and customer issue resolution and general responsiveness, with an interest in improving the customer experience
• Champion development and execution of investigative plans for emerging issues
• Support development and review of technical documents to inform the service network of product issues, product updates and releases
• Ensure voice of customer representation within internal product maintenance/development/improvement teams
• Use a collaborative approach to lead development and execution of cross-functional new product support plans
• Build a positive culture within the Service Engineering team, focused on employee development
• Work closely with global Allison Customer Support, Sales, and Quality organizations to align team goals and product support activity
• Support pro-active customer engagement as a technical product expert

Qualifications / Experience:

• Bachelor's degree in technical or business field required
• 10+ years' professional experience required
• Strong technical knowledge and analytical skills
• Strong organizational skills and ability to work with minimal supervision
• Ability to travel up to 10% of the time, sometimes internationally

Previous management experience required

Primary Location:

Indianapolis, IN

Additional Locations:

Allison Transmission is an equal opportunity employer. We have opportunities for all qualified applicants regardless of age, race, color, sex, religion, creed, national origin, disability, sexual orientation, gender identity/expression or veteran status.

If you are an individual with a disability or a disabled veteran requiring assistance and/or reasonable accommodations reviewing any of the careers information, please contact us at 317-242-5000.

Please note that Allison Transmission will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Allison Transmission will not solicit money or banking information from applicants.