Director, Services PMO - Remote

In the position of Director of Services PMO, you will be a critical member of the professional services leadership team. You will be a joint stakeholder of the project management portfolio across multiple business units and products, with direct leadership of existing Engagement Managers (EM) and leadership, responsible for the success of EM-owned software implementations and projects within the Software Services Organization. In order to achieve success, you will leverage your previous professional services leadership experience, project management expertise, strong communication/written skills, coaching and talent development skills, with the ability to build and cultivate relationships cross-functionally and mediate conflict between teammates. This position reports to the SVP of Professional Services as a key member of the leadership team.

The successful candidate will:

• Own Refinement of Services methodologies across multiple business units and products in order to drive more positive customer experiences, standardization and consistency, and faster time-to-value.
• Lead a cross-functional PMO group responsible for Center of Excellence in project management across the entire portfolio, direct leadership of projects where there is an Engagement Manager, and
• Spearhead project management best practices with the rollout of new PSA tool, ensuring proper update methodology and standardization across to ensure system data represents current state of all projects.
• Standardization and consistency across business units and products for onboarding expectations, risk management, artifacts, stakeholder alignment, use of PSA and other tools.
• Input to and enhancements of project estimates and Statements of Work.
• Leadership and enablement for Project Management for all client facing projects and internal Software Services projects.
• Provide subject matter expertise on Closed Looped Feedback channels, methodology creation and enablement, Project Management Project Financials, Project Administration and reporting, Risk Management frameworks and customer communications.
• Lead the collection of key KPIs and project status across the global portfolio.

• Bachelor’s degree required
• A minimum of 7 years of Professional Services, PMO or related experience, including people management experience
• Experience in a multiple-product Saas Company.
• Demonstrated success working in highly cross-functional roles and effectively influencing peers and more senior team members
• Excellent verbal and written communication skills
• Strong presentation skills
• Domain expertise in SaaS services, operations and ability to lead change to desired end state.
• Experience with PSA and Project Management tools. 
• Demonstrates excellent problem solving, listening and time management skills.
• Focus on great customer service, follow through, and relationship management. 
• Efficient organization skills, prioritization, time management, and strong ability to manage analytically rigorous initiatives.