Director, Site Reliability Engineering

Director of Engineering, Site Reliability Engineering

Location: Salt Lake City, UT 

We are seeking a talented and experienced Site Reliability Engineering (SRE) Director to join our organization. As the SRE Director, you will be responsible for leading and managing a team of highly skilled engineers, ensuring the reliability, scalability, and performance of our systems and applications. You will play a critical role in establishing and maintaining best practices for the design, deployment, and operation of the CXone technology stack and infrastructure. 

Responsibilities 

Leadership and Team Management: 

• Lead a team of SRE engineers, providing guidance, mentorship, and fostering a culture of excellence. 
• Set clear goals and objectives, monitor performance, and conduct regular performance evaluations. 
• Collaborate with cross-functional teams, such as development and operations, to ensure effective communication and alignment. 

Reliability and Performance Optimization: 

• Design and implement strategies to improve system reliability, scalability, and performance. 
• Define and monitor service level objectives (SLOs) and key performance indicators (KPIs) to measure system performance and availability. 
• Identify and proactively address potential bottlenecks and performance issues. 

Incident Management and Problem Resolution: 

• Develop incident response and management processes, ensuring timely resolution and minimizing downtime. 
• Conduct post-incident reviews and root cause analysis to identify areas for improvement and prevent recurrence. 
• Establish and maintain effective monitoring, alerting, and logging systems to detect and respond to incidents. 

Automation and Infrastructure: 

• Drive the development and implementation of automation tools and processes to streamline infrastructure management and deployments. 

• Collaborate with development teams to ensure proper integration of infrastructure-as-code (IaC) principles. 
• Stay updated with emerging technologies and industry trends, recommending, and implementing relevant solutions to enhance system reliability and efficiency. 

Collaboration and Communication: 

• Collaborate with stakeholders across the organization to understand business requirements and align SRE goals with organizational objectives. 
• Communicate effectively with technical and non-technical stakeholders, translating complex concepts into understandable terms. 

• Participate in cross-functional meetings and provide technical guidance on infrastructure-related matters. 

Qualifications: 

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field. 
• Proven experience in leading and managing SRE or related teams, with a track record of successfully delivering reliable and scalable systems. 
• Strong knowledge of cloud computing platforms, such as AWS, Azure, or GCP, and experience with containerization technologies like Docker and Kubernetes. 

• Expertise in infrastructure-as-code (IaC) principles and tools like Terraform or Ansible. 
• Proficiency in programming and scripting languages like Python, Go, or Bash. 
• Solid understanding of networking, distributed systems, and database technologies. 
• Excellent problem-solving and analytical skills, with a focus on continuous improvement. 
• Strong leadership and communication skills, with the ability to collaborate effectively across teams and departments. 

Join our dynamic organization and lead our talented team of SRE engineers in ensuring the reliability and performance of our systems. Apply now and become an integral part of our mission to deliver cutting-edge technology solutions.