Lead reliability performance and observability for multiple Vertafore product families. Own SLIs/SLOs incident response error budget management CI/CD and release engineering automation to reduce toil and 24x7 on-call rotations. Manage managers and engineers collaborate with Cloud Ops Security and Product to ensure scalable high-availability SaaS platforms and drive operational excellence through metrics and automation.

$175000 - $220000 / year + Bonus
The insurance industry runs on Vertafore. We equip agencies MGAs and carriers with the core digital systems specialized AI and data-driven foundation to eliminate distribution drag across the insurance lifecycle spanning sales servicing and back-office operations.
Underpinned by unmatched speed and performance power we are the trusted backbone that's taking the insurance industry from friction to flow with Distribution Velocity - speed performance and trust - to drive growth at scale.
With over 95% of the top agencies and insurers and 50% of industry compliance transactions running through Vertafore we lead at the intersection of innovation and trust giving insurance professionals the confidence to transform and win in the AI era.
Our reach is global with headquarters in Denver Colorado and offices across the U.S. Canada and India.
The Director Site Reliability Engineering (SRE) will lead reliability performance and observability initiatives for a portfolio of Vertafore products. This role owns SLIs/SLOs incident response automation and CI/CD practices for assigned product families. Directors will manage multiple teams and collaborate with Product Development Architecture Cloud Operations Information Security and other SRE leaders to ensure operational excellence. This role is responsible for bridging the gap between development and operations by applying a software engineering mindset to system administration. You will own the lifecycle of services - from inception and design through deployment operation and refinement.
Key Responsibilities• Product Reliability Leadership
o Define and enforce SLIs/SLOs for a subset of Vertafore flagship products.
o Drive observability strategy across application and infrastructure layers.• Release Engineering & Toil Reduction
o Oversee CI/CD pipelines for product deployments using tools like GitLab Jenkins Ansible LaunchDarkly.
o Monitor and cap "Toil" (manual repetitive operational work) at 50% using Automation and AI tools ensuring the team spends the remaining time on project work that scales the system.• Error Budget Management
o Manage "Error Budgets" to balance the velocity of feature releases with the stability of the platform ensuring clear consequences when budgets are exhausted.• Incident Management
o Define and participate in 24x7 on-call rotations for assigned products; ensure rapid resolution and blameless postmortems.• Cross-Functional Collaboration
o Partner with Cloud Ops on capacity planning OS patching (app tier) and load balancing (ALB F5).
o Align reliability goals with product roadmaps and customer SLAs.• Team Leadership
o Manage a group of Managers and Engineers mentor teams on automation observability and reliability best practices.
Qualifications• Bachelor's degree in Computer Science Information Systems or related field.• 15+ years in Software Engineering SRE DevOps or reliability roles; 8+ years in leadership.• Proven ability to leverage software engineering principles and practices to solve reliability and operational challenges.• Expertise in CI/CD observability and incident response.• Strong AWS knowledge and experience with container orchestration.• Proven ability to lead reliability programs across multiple SaaS products.• Experience architecting applications or infrastructure for high-growth cloud platforms.• Experience in B2B SaaS environments involving large-scale distributed systems.• Proven leadership communicating and influencing at team peer and leadership levels.• Demonstrated experience driving operational excellence through metrics and KPIs.• (Preferred) Background supporting financial services healthcare or regulated industries.
THE VERTAFORE STORY
Over the past 50 years Vertafore has advanced the entire insurance distribution channel with the best software solutions in the industry. Today we're proud to say hundreds of thousands of Vertafore users rely on our solutions to write business faster reduce costs and fuel growth by increasing collaboration and streamlining processes. Vertafore leads the industry with secure cloud-based mobile products that provide superior reporting and analytics delivering actionable insight- right when customers need it most. We partner with other leading technology companies to deliver comprehensive solutions to improve the way our customers do business and serve their customers.
The Vertafore Way
Insurance is about relationships and technology should make those relationships stronger. That's why at Vertafore it's our mission to transform the way the industry operates by putting people at the heart of insurance technology. By focusing on our customers becoming better every day and delivering results you can see we provide the level of trust and security that insurance is all about.• Bias to Action: We're united by an innate drive to take action and make a difference in the technology and insurance spaces.• Win Together: We work together as one team showing empathy and respect along the way.• Show Up Curious: We work to challenge one another to push boundaries and think beyond the box.• Say It Do It: We honor every one of our commitments because integrity is important to us.• Customer Success is Our Success: We cultivate authentic relationships and follow up by actively listening to their needs.• We Love Insurance: We appreciate the impact insurance has on the world.
Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!
Vertafore is a drug free workplace and conducts preemployment drug and background screenings .
The selected candidate must be legally authorized to work in the United States.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities duties skill or working conditions. In addition this document does not create an employment contract implied or otherwise other than an "at will" relationship.
Vertafore strongly supports equal employment opportunity for all applicants regardless of race color religion sex gender identity pregnancy national origin ancestry citizenship age marital status physical disability mental disability medical condition sexual orientation genetic information or any other characteristic protected by state or federal law.
We do not accept resumes from agencies headhunters or other suppliers who have not signed a formal agreement with us.
Vertafore is a Flexible First working environment which allows team members to work from home as often as you'd like while using our offices as a place for collaboration community and teambuilding. There are times you may be asked to come into an office and/or travel for specific meetings for a specific business purpose and this varies by job responsibilities.
Why Vertafore is the place for you: *Canada Only

• The opportunity to work in a space where modern technology meets a stable and vital industry
• Medical vision & dental plans
• Life AD&D
• Short Term and Long Term Disability
• Pension Plan & Employer Match
• Maternity Paternity and Parental Leave
• Employee and Family Assistance Program (EFAP)
• Education Assistance
• Additional programs - Employee Referral and Internal Recognition

Why Vertafore is the place for you: *US Only

• The opportunity to work in a space where modern technology meets a stable and vital industry
• We have a Flexible First work environment! Our North America team members use our offices for collaboration community and team-building with members asked to sometimes come into an office and/or travel depending on job responsibilities. Other times our teams work from home or a similar environment.
• Medical vision & dental plans
  • PPO & high-deductible options
• Health Savings Account & Flexible Spending Accounts Options:
  • Health Care FSA
  • Dental & Vision FSA
  • Dependent Care FSA
  • Commuter FSA
• Life AD&D (Basic & Supplemental) and Disability
• 401(k) Retirement Savings Plain & Employer Match
• Supplemental Plans - Pet insurance Hospital Indemnity and Accident Insurance
• Parental Leave & Adoption Assistance
• Employee Assistance Program (EAP)
• Education & Legal Assistance
• Additional programs - Tuition Reimbursement Employee Referral Internal Recognition and Wellness
• Commuter Benefits (Denver)

The selected candidate must be legally authorized to work in the United States.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities duties skill or working conditions. In addition this document does not create an employment contract implied or otherwise other than an "at will" relationship.
Vertafore strongly supports equal employment opportunity for all applicants regardless of race color religion sex gender identity pregnancy national origin ancestry citizenship age marital status physical disability mental disability medical condition sexual orientation genetic information or any other characteristic protected by state or federal law.
The Professional Services (PS) and Customer Success (CX) bonus plans are a quarterly monetary bonus plan based upon individual and practice performance against specific business metrics. Eligibility is determined by several factors including: start date good standing in the company and actives status at time of payout.
The Vertafore Incentive Plan (VIP) is an annual monetary bonus for eligible employees based on both individual and company performance. Eligibility is determined by several factors including: start date good standing in the company and actives status at time of payout.
Commission plans are tailored to each sales role but common components include quota MBO's and ABPMs. Salespeople receive their formal compensation plan within 30 days of hire.
Vertafore is a drug free workplace and conducts preemployment drug and background screenings.
We do not accept resumes from agencies headhunters or other suppliers who have not signed a formal agreement with us.
We want to make sure our recruiting process is accessible for everyone. if you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact [email protected]
Just a note this contact information is for accommodation requests only.