Director, Software Development

Job Title: Director, Software Development

Introduction:

The Director, SW Development will be responsible for leading multiple teams of highly experienced direct reports, including teams of Engineering Managers, Software Architects, Software Engineers, Automation Engineers, Test Engineers and Development Project Managers, towards the development and support of TGCS strategic products for the worldwide retail market. The Director will be responsible for the conception, design, development, test, lifecycle and support of multiple software solutions for an assigned region. The Director will provide subject matter expertise and team leadership skills to multiple missions. The Director will also be a leader of the cross-functional team responsible for planning, developing and releasing the software solutions to the market. They will develop and nurture key relationships with product management, business partners, services, finance, procurement and other supporting groups to ensure the timely release of solutions

Responsibilities:

• Provide Subject Matter Expertise and oversee several Missions. Delivery of high-quality product releases and functionality. Successfully manage and coordinate complex, multi-phased programs by guiding cross-functional teams and business partners to define, scope, plan, and deliver high-quality software products
• Collaborate with Internal Leadership, TTEC Executive Leadership and other internal Business leaders to plan, develop and execute the Software Products strategy in concert with multiple cross-functional teams. Partner with internal stakeholders to enhance and compliment Software Strategies
• Promote continuous process improvement and sound software engineering practices across a global team that will enable the development and support of an innovative product. Ensuring Agile practices are applied and followed. Identify and resolve problems, gaps, and challenges in engineering processes.
• Act as the single point of contact for all project activities, schedule, and status. Ensuring proper communication on development deliverables as appropriate up through executive management levels within the organization
• Enabling the sharing of best practices across a global development team. Foster an environment of collaboration, trust, and accountability for departmental and cross-functional teams.
• Perform other related duties as assigned

Requirements:

• Bachelor's Degree in Computer Science with 12+ years of related, or equivalent experience.
• Extensive experience in managing software development teams and projects.
• 6+ years people management experience including performance management, motivation, career development and dealing with conflict.
• 10+ years managing software development projects.
• Provide Subject Matter Expertise in multiple engineering disciplines across Software Development, Quality Assurance and Professional Services, leading teams of Software Development and Quality Assurance
• Strong analytic and logical problem-solving skills, collaborative and teaming skills.
• Possess a level of comfort to work "in the weeds" with technical software development teams, as well as at a portfolio level with high-level executives.
• 6+ years of experience in Agile development.
• Product knowledge in the area of Retail and Point-of-Sale applications will be a plus.
• Strong written and verbal communication skills, fluency in English
• Strong Domain Knowledge of Retail Products and Solutions
• Proven track record managing teams and implementing innovative strategies and programs.
• Possess critical thinking to evaluate complex strategies and develop recommendations.
• Executive Stakeholder Management & Influencing Skills
• Demonstrated business acumen for managing diverse & global staff and global third-party vendors
• Ability to achieve goals through influencing, partnering and developing productive relationships with leadership across the business and vendor relationships.
• Proven experience in achieving operational excellence and developing end-to-end procedures with a keen ability to identify improvement opportunities and implement change.
• Possess strong consulting skills and the ability to quickly assess situations, identify gaps and possible solutions.
• Develop and maintain effective relationships with a broad group of stakeholders in order to foster trust and influence key decisions; collaborate, address conflict and resolve issues on a timely and effective manner.
• Strong project management skills, ability to prioritize activities and work on multiple projects at once.

About the Company:

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan w/ match
• Company provided life insurance
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal days

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email [email protected] to request an accommodation

DIVERSITY, EQUITY & INCLUSION:

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)