Director Store Infrastructure

• Lead the field services organization in providing onsite break-fix IT support for store technologies and equipment including oversight of both internal staff and outsourced partners.
• Direct the IT aspects of new store openings and remodels working closely with cross-functional teams to coordinate technology installations and integrations that meet business requirements timelines and budgets.
• Own the store hardware lifecycle management process including procurement deployment proactive maintenance refresh and decommissioning to maximize asset value and minimize operational disruptions.
• Ensure 24/7/365 operational readiness through well-defined escalation paths on-call coverage and proactive risk mitigation practices.
• Set monitor and report on all service level agreements (SLAs) service level objectives (SLOs) and business outcome metrics to ensure top-tier performance by suppliers.
• Champion continuous improvement initiatives leveraging data and analytics to optimize processes and drive cost-effective scalable IT solutions for all store locations.
• Foster strong partnerships with internal stakeholders and external vendors ensuring alignment with organizational objectives and efficient contract management.
• Promote a culture of service excellence innovation and accountability throughout the Technology organization.

• Bachelor's degree in Information Technology Business Engineering or a related discipline.
• At least 10 years of progressive experience in IT delivery infrastructure management or field services with 5+ years in a leadership role overseeing distributed teams and outsourced partners.
• Demonstrated expertise in hardware lifecycle management and scalable infrastructure operations in a multi-site retail or similar environment.
• Strong background in managing vendor relationships SLAs/SLOs and technology contracts to deliver measurable business outcomes.
• Ability to coordinate across business units for complex IT deployments and store transformation projects.
• A track record of driving organizational effectiveness and continuous improvement.
• Proven capacity to sustain operational stability and responsiveness in a 24/7/365 retail setting including availability for off-hours escalation as required.

• Excellent communication leadership and stakeholder engagement skills.
• Comprehensive knowledge of ITIL best practices in field service management and project management methodologies.

What We Do

Ahold Delhaize USA a division of global food retailer Ahold Delhaize is part of the U.S. family of brands which includes five leading omnichannel grocery brands – Food Lion Giant Food The GIANT Company Hannaford and Stop & Shop. Our associates support the brands with a wide range of services including Finance Legal Sustainability Commercial Digital and E-commerce Technology and more. Our team includes some of the best and brightest talent from a variety of backgrounds ranging from decades-long careers in retail to fresh perspectives from outside our industry. With a purpose-driven culture grounded in our values of courage care integrity teamwork and humor we are committed to fostering a culture of belonging where everyone is valued. Our team shares a common motivation to drive change take ownership and enable the brands we support to nourish their customers and communities. We thrive on supporting great local grocery brands and their strategies. As part of the largest grocery retail group on the East Coast we understand our vital role in enabling healthier people and a healthier planet and have an ongoing commitment to driving sustainable change that leads to a thriving food system nourishes local communities and creates a better world.

Why Work With Us

We love fresh perspectives not just fresh produce. We believe that an inclusive workplace fosters creativity accelerates innovation and helps us create an even better product. At Ahold Delhaize USA you’ll find coworkers who are caring and committed and who focus on dreaming big and getting things done.

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