Director, Strategic Account Management

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director, Strategic Account Management in United States.

This senior leadership role offers the opportunity to drive strategic client partnerships within the healthcare and pharmacy benefits landscape while leading a high-performing account management organization. The position focuses on strengthening long-term client relationships, improving operational performance, and supporting sustainable business growth across a complex portfolio of accounts. You will collaborate closely with cross-functional teams to deliver customized solutions, optimize client outcomes, and ensure service excellence at every stage of the customer lifecycle. The role combines strategic leadership, consultative problem-solving, and operational oversight in a dynamic and highly collaborative environment. Ideal candidates will bring strong expertise in healthcare benefits, client relationship management, and team leadership while thriving in fast-paced, client-facing settings. This is an impactful opportunity to influence business strategy, client satisfaction, and organizational growth on a national scale.

• Lead and develop a team of Account Executives responsible for managing strategic client relationships and delivering high-quality account support.
• Oversee the creation and execution of client-specific business plans focused on performance goals, membership growth, profitability, and long-term partnership success.
• Ensure client deliverables are completed on time, within budget, and aligned with expected quality standards.
• Build and maintain strong executive-level relationships with key decision-makers across assigned accounts and identify opportunities for strategic investment and growth.
• Utilize financial models, pricing strategies, and clinical insights to present customized benefit solutions and recommendations to clients.
• Analyze market trends, competitive activity, and healthcare industry developments to support client strategy and positioning.
• Monitor the full client service continuum, proactively addressing service gaps, resolving escalated issues, and ensuring operational excellence.
• Collaborate closely with leaders across Operations, IT, Health Services, and other business units to support integrated client solutions.
• Drive organizational performance through coaching, mentorship, hiring, and leadership development while fostering accountability and collaboration across teams.
• Support strategic business growth initiatives by aligning internal resources with evolving client and market needs.

Requirements:

• Bachelor’s degree required; Master’s degree preferred.
• Minimum of 10 years of relevant professional experience, including substantial leadership experience managing teams, leaders, and cross-functional stakeholders.
• Strong background within healthcare benefits, pharmacy benefit management (PBM), managed healthcare services, or related industries.
• Experience working with self-insured employer groups, health plans, coalitions, or similar healthcare-focused organizations is highly preferred.
• Proven expertise in strategic account management, consultative client engagement, and executive relationship building.
• Strong analytical and financial acumen with experience presenting business, pricing, and clinical strategies to clients.
• Excellent communication, negotiation, presentation, and interpersonal skills with the ability to influence senior stakeholders effectively.
• Demonstrated ability to lead complex client-facing operations while balancing business priorities, service quality, and operational execution.
• Proficiency with Microsoft Office Suite, Outlook, and client relationship management systems.
• Strong leadership competencies including business acumen, strategic agility, customer focus, conflict management, innovation management, and decision-making capabilities.
• Ability to travel domestically up to 30% as required.
• Flexibility to support multiple time zones and work beyond standard business hours when necessary.

Benefits:

• Competitive salary range of $130,148 – $234,267 USD depending on experience and qualifications.
• Incentive compensation opportunities.
• Comprehensive medical, dental, vision, and wellness programs.
• 401(k) retirement plan with company matching.
• Paid time off and company-paid holidays.
• Life and disability insurance coverage.
• Tuition reimbursement programs.
• Employee referral bonus opportunities.
• Remote work flexibility within the United States.
• Collaborative and mission-driven work environment focused on improving healthcare outcomes.
• Career growth and leadership development opportunities.