Director, Technical Operations

Company
Federal Reserve Bank of Boston
The Federal Reserve is developing a new interbank 24x7x365 real-time gross settlement (RTGS) service with integrated clearing functionality, called the FedNow service. This service will help enable financial institutions provide their customers with the ability to send and receive payments any time, any day, and have full access to those funds within seconds. This position is a unique opportunity to be part of a new mission-critical Federal Reserve initiative that will be transformative to the payments landscape in the United States.
While open to location and remote work, residence near a Federal Reserve facility is preferred.
As a Director of the Technical Operations team for FedNow, you will architect, implement, and operate the Chaos Engineering processes and team for the program. You will manage the team that architects, implements, and leverages Site Reliability Engineering best practices and tooling to be used for ensuring FedNow's technology can properly handle events in production. The team will use open source and proprietary software to support Engineering, Quality Assurance, DevOps, and DevSecOps teams with tools, services, and solutions. The position is in the Technical Operations (TechOps) department and has the overall responsibility for the design, management and execution of operations required to support the ongoing efforts toward development and production support of the FedNow Program, as well as the transition to production support and operations. This team interfaces with internal stakeholders, customers for planning, delivery, and service management. You will work closely with other parts of the Technology organization as well as the Business team members in order to maintain seamless automation across the entire platform. The ideal candidate is someone who loves building and maintaining reliable and scalable systems, event management / correlation tooling, and automating cloud-based highly available, high performing applications.
What Will Be Expected of You
• Manage a team of highly skilled engineers.
• Provide technical functional expertise to the Engineering, DevOps, and QA teams.
• Leverage Chaos Engineering best practices.
• Work with open-source technologies as needed.
• Work with CI and CD tools, and source control such as GitLab.
• Lead the team through continuous improvement of production operations.
• Offer technical support where needed and developing automation software to speed incident resolution.
• Stay current with industry trends and source new ways for our business to improve.
• Implement, configure, and operate tools and products.
• Building and maintaining tools, services, and automations associated with deployment and the team's testing processes.
• Actively troubleshoot any issues that arise.
• Update our processes/documentation and design new tools and processes as needed.
• Deploy updates as required while implementing integrations when they arise.
• Automate our operational processes as needed, with accuracy, and compliant with security standards.
• Ensure compliance with Federal Reserve policies and standards.
Expertise you will bring
• Experience managing production environments while also delivering new product.
• Extensive knowledge and understanding of working in AWS environments & services.
• Experience supporting infrastructure for large multi-services applications.
• Experience working with continuous deployment in micro-services architectures.
• Experience working with Linux.
• Experience with APM tools.
• Experience working with configuration management tools.
• Working knowledge of databases.
• Develop and maintain environment documentation and support procedures.
• Continually advance technical knowledge and skills.
• Expertise in test automation and tooling.
• Knowledge of operating systems (Linux, Unix, Windows).
• Knowledge of database testing.
• Knowledge of technology project and secure coding standards.
The Federal Reserve System is committed to a diverse and inclusive workplace and to provide equal employment opportunities to all persons without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, or military service.
All employees assigned to this position will be subject to FBI fingerprint/ criminal background and Patriot Act/ Office of Foreign Assets Control (OFAC) watch list checks at least once every five years.
The above statements are intended to describe the general nature and level of work required of this position. They are not intended to be an exhaustive list of all duties, responsibilities or skills associated with this position or the personnel so classified. While this job description is intended to be an accurate reflection of this position, management reserves the right to revise this or any job description at its discretion at any time.
For this job, any offer of employment is contingent upon successfully passing a two-phase security screening. The first phase consists of the satisfactory completion of a physical examination (including a drug screening), reference checks, and a security investigation consisting of credit and criminal history checks.
The second phase, which might not be complete until after you begin working at the Reserve Bank, is an additional risk-based security screening determined by the risk rating of the position. Depending upon the sensitivity of the position, this phase may include, and is not limited to, work and residency eligibility verification, and personal interviews with the candidate, references, and prior employers.
All applicants must have resided in the United States for at least three (3) years
Full Time / Part Time
Full time
Regular / Temporary
Regular
Job Exempt (Yes / No)
Yes
Job Category
Supervisory/Management
Work Shift
First (United States of America)
The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
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