Lead and deliver large cross-functional technical programs for APEX Strategic Programs. Translate business strategy into execution design governance drive accountability implement scalable processes and use AI tools to synthesize intelligence surface risks and accelerate delivery while engaging senior stakeholders and ensuring smooth handoffs to operations.

Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI any data and any workflow- helping 85% of the Fortune 500® work smarter faster and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
What you get to do in this role:
ServiceNow's APEX (AI Product Engineering and Experience) org is the largest organization in the company comprised of all Products and Platform teams along with our world-class Design teams. We are leveraging the unlimited potential of our platform across every industry geography solutions and personas to consistently deliver product and platform experiences our customers love. APEX is where ServiceNow's most critical innovations are conceived built and scaled - and where the programs you lead directly shape the trajectory of the company.
We are seeking a Director Technical Program Management to join our APEX Strategic Programs organization. In this role you will drive ServiceNow's most critical cross-functional priorities and strategic initiatives - operating at the intersection of strategy and execution and setting the standard for how high-impact programs are designed governed and run at scale.
This person will operate as an AI-native leader using AI tools to accelerate program delivery synthesize intelligence across workstreams and model the ways of working we expect to scale across APEX. In addition the candidate is a result-oriented self-starter with extensive competence and experience in the Technical Program Management space. This candidate thinks strategically but loves getting into the details and possesses a strong ability to conceptualize develop drive coordinate and manage large complex cross-functional new product development programs. This person is effective at building relationships collaborating and influencing others; she must also be highly experienced working with senior executives across various geographies and functions.
Strategic Program Management Responsibilities:• Drives large-scale high-visibility cross-functional new product development programs for the APEX Strategic Initiative function: Identify prioritize and accelerate programs of the highest complexity with quantifiable impact on revenue market position and competitive advantage.• Translate business objectives into execution strategy both tactical and strategic and take full ownership of technical project planning and delivery for cross-organizational programs from initial conception through transition to operations.• Organize complex ambiguous problems into prioritized milestones deliverables dependencies and success criteria - designing programs to deliver specific strategic outcomes and drive relentless accountability against them.• Develop trusted relationships with key stakeholders technology and functional leaders to drive focus on the strategic program objectives and optimize program delivery. This includes establishing regular cadences and holding resources accountable for their responsibilities within the program.• Develop and implement scalable processes templates and training to ensure program delivery and process adoption; oversee change management efforts guiding teams through organizational transitions and improvements.• Operate as an AI-native program manager - using AI to synthesize intelligence across workstreams surface risk signals ensure data informs decision-making draft and tailor communications at speed direct AI agents and provide leadership with actionable forward-looking intelligence.• Drive a continuous focus on developing software-based or AI-driven solutions to replace repeatable operational tasks and foster an environment of autonomy transparency mastery innovation and continuous improvement.• Establish governance frameworks and lead executive-level meetings and cross-functional events; serve as the go-to source of leadership transparency and visibility - clearly communicating objectives status risks and results while ensuring surgical execution and handoffs across workstreams.
Qualifications
To be successful in this role you have:

• 12+ years of work experience preferably in Technical Program Management Product Management Management Consulting or Strategy roles.• High energy disciplined execution skills; willingness to do whatever it takes to deliver results.• Work independently and be highly productive with minimal oversight.• Ability to see the big picture while being execution-oriented to improve operational excellence.• Effective communicator - written and verbal - who uses AI tools to draft refine and tailor communications; able to convey complex ideas clearly across executive and working-level audiences at speed and comfortable directing AI agents and iterating on outputs in ambiguous high-stakes environments.• Strong collaboration relationship-building and influence skills - masterful at bringing people together across functions levels and geographies without direct authority.• Champion AI-native ways of working across the APEX Strategic Programs team - evaluating adopting and scaling AI tools that increase team throughput reduce coordination overhead and surface insights faster across complex program portfolios.• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving - including AI-powered tools workflow automation AI-driven insights or exploring AI's potential impact on program management and the industry.• Team player and self-starter who uses AI to stay ahead of complexity - comfortable directing AI agents iterating on outputs and operating with speed in ambiguous high-stakes environments.• Expertise in the enterprise software/SaaS industry.

JV20
For positions in this location we offer a base pay of $199100 - $348400 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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