Director, Technical Support

Corporate Overview

Hubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions with more than 75 brands used and recognized around the world. As a market leader in reliable, electrical solutions, we provide more than half a million products delivered through our various business groups. Hubbell is committed to continually innovating solutions that work, transforming old products with new ideas, and ensuring that we Energize, Enlighten and Empower the communities that support us.

Brand Overview

Hubbell Utility Solutions (HUS) engages in the design and manufacture of a wide variety of products used by utilities. Today, HUS is also deeply engaged in product solutions for the Utility Communications and Advanced Metering Infrastructure (AMI) space and has been actively growing that segment of the business. HUS roots have historically been in high voltage transmission, distribution, substation, underground products used by electric utilities. HUS products are also used in the civil construction, transportation, gas, and water industries.

Posting Address

77 W Port Plaza Dr, St. Louis, MO 63146

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30400 Solon Rd, Solon, OH 44139

Position Overview

The Director of Technical Support is responsible for executing the Technical Support strategy and tactics that will improve the customer experience and build brand loyalty allowing greater impact to overall sales and revenue. The focus is to drive the business forward through continuous improvement, creating strong relationships, refining, and implementing robust processes to improve operational efficiency, and lastly, creating a fun and motivational environment that attracts, rewards, and retains talented people.

Duties and Responsibilities

• Leads the Technical Support team and drives a culture of excellence.
• Executes tactical plans and initiatives that exceed customer expectations resulting in increased customer satisfaction and loyalty.
• Is a key contributor to the business unit team including Sales, Client Relations, Engineering, Product and Project management.
• Ensures targeted service and performance standards are achieved or exceeded.
• Meets with customers as needed to resolve difficulties and restore confidence.
• Hires and develops new talent through effective onboarding, training, coaching, mentoring, and monitoring for success.
• Assists in developing an annual business plan to incorporate technical support needs to meet market and company objectives.

Education, Skills & Experience

• Bachelors Degree in Electrical Engineering or Business Administration.
• Minimum of 10 years' experience in a variety of service and support related roles including previous manager or supervisor experience.
• Demonstrated ability to define and execute multiple priorities using resources effectively and tailoring approach to meet business objectives.
• Demonstrated interpersonal skills including leadership, presentation skills, and the ability to interact with colleagues at all technical and professional levels.
• Face to face customer experience with the ability to listen effectively as well as providing solutions, ultimately leading to positive outcomes.
• Strong knowledge of Aclara/Hubbell products.
• Experience with SalesForce.com including report and dashboard generation.
• Ability to travel to customer sites, trade shows, or other business locations 25% of the time.

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Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.