Director, Testing Strategy

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Strategy and Performance Analytics group provides business critical insights, ensures cross-functional alignment of goals and execution, and helps drive the performance of the growth, marketing, and sales organization. The group focuses on aligning the highest-level company priorities with a strong pulse on day-to-day trends and operations.

The Director of Testing Strategy will be responsible for leading test & learn strategy with a passion for leveraging insights to improve results. Using your expertise in test design, execution, and analysis you will help deliver insights across all products, sales channels, and geographies. This role will lead a team of analysts and directly manage an outside vendor to be the leader of our testing strategy and results. In this role you will work across HQ and divisions to harness the power of a sophisticated testing platform to help stakeholders execute successful test and learn initiatives. This role has broad influence and will be expected to engage at various levels including our executive leadership team down to channel partners and vendors.

Job Description

Core Responsibilities

• Manage the intake, design, results, and insights from testing pipeline working closely with stakeholders
• Lead conversation across HQ, divisions, and channels to prioritize our testing roadmap to ensure results influence 3-6 month strategy & decisions
• Manage team of 2 analysts responsible for running analysis, summarizing results, maintaining testing roadmap, and engaging stakeholders
• Leverage knowledge of A/B testing, multivariate testing, matched pair analysis, and other techniques to guide new testing and be an SME for all things testing
• Proactively identify new testing opportunities with the goal to improve our business results
• Manage vendor relationship including data load process, contract, and resources to maximize impact
• Create connections across HQ and division partners to have a knowledge of testing activity and share best practices across groups
• Run test results in platform as needed to drive insights
• Identify new data sources as needed within test results and platform to ensure testing KPIs are delivered
• Work across many groups to improve testing process by accelerating timeliness of learnings and decreasing manual effort
• Evaluate new testing techniques and tools with recommendations on which could help testing strategy & execution
• Utilize technical skills and presentation skills to socialize insights through close partnership with stakeholders

Qualifications:

• In-depth knowledge of quantitative analysis and ability to provide intuitive plain language understanding to C level executives
• Demonstrated experience dealing with very senior executives with an ability to synthesize multiple analytical insights into a compelling strategic / actionable plan.
• Experience managing high performing teams including development, communication, and team building
• Strong presentations skills and ability to craft a strategic narrative.
• Strong interpersonal skills with a focus on collaboration.
• Strong Project Management and Business Consulting skills. Ability to influence non-direct reports.
• Demonstrated success in identifying key business trends and issues with a consultative application of analytical insights.
• Strong quantitative skills developed and demonstrated through past project experience.
• Demonstrated ability to be involved in day-to-day activities and provide hands-on analytical support as needed.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

10 Years +

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.