Director, User Experience

eClinical Solutions helps life sciences organizations around the world accelerate clinical development initiatives with expert data services and the elluminate Clinical Data Cloud - the foundation of digital trials. Together, the elluminate platform and digital data services give clients self-service access to all their data from one centralized location plus advanced analytics that help them make smarter, faster business decisions.

You will make an impact:

We are looking for a dynamic design leader to both (a) act as an individual contributor, responsible for the design of our comprehensive product platform, and (b) begin to build a user experience team within the organization. As our first User Experience Director, you will be responsible for ensuring our software is easy to use, aesthetically professional, consistent, as well as simple and fast to use - in order to bring new life-improving to life-saving therapies to the market faster. Additionally, you will be tasked with evangelizing for the value of design within the organization, building a user experience team, working with developers and product managers, and conducting research with customers and users.

We are looking for a candidate who can provide evidence, through a portfolio, of both passion and skill for delivering adaptive and creative solutions that make it simple for users to understand complex tasks. Our software is extremely powerful, data intensive, and feature-rich; therefore, our ideal candidate can provide project-based evidence of experiences where they have simplified complicated enterprise or B2B software.

Accelerate your skills and career within a fast-growing company while impacting the future of healthcare.

Your day to day:

• Develop and conceptualize a comprehensive design strategy for our platform
• Drive the overall aesthetic appeal and experience of using our products
• Create prototypes, wireframes, and mock-ups to demonstrate how users will interact with our products
• Define user task flows and interaction models that make it clear to users what tasks they need to complete and how to accomplish those tasks
• Create, maintain, and adhere to a cohesive style guide to ensure consistent design language is followed across the product
• Collaborate with Product, Engineering, and representative customer users to explore and iterate on design concepts
• Conduct usability testing to identify gaps or problems in design and improvement opportunities
• Provide advice and guidance on the use of design research methodologies and testing activities in order to analyze and predict user behavior
• Leverage user feedback, usage metrics, and usability findings in order to improve our products
• Participate in agile ceremonies to collaborate, ship, and improve products, working alongside engineers and product managers throughout all stages of the production cycle
• Establish credibility within the organization and build a case for the creation of a design team
• Recruit, hire and mentor designers as the design team grows

Take the first step towards your dream career. Here is what we are looking for in this role.

Qualifications:

• Has a portfolio of professional work for companies or clients, showcasing design work in the context of complicated, powerful software tools
• Experience in healthcare and pharmaceuticals is preferred
• 8+ years of software design experience
• Flexible team player comfortable working within a group as well as independently
• Self-motivated, task-driven individual who can work remotely with minimal supervision
• Excellent written and verbal communication skills and can clearly articulate ideas, designs, and suggestions
• Strong time-management skills, with the ability to prioritize tasks
• Proficient in design and prototyping tools such as Figma, Sketch, and InVision
• Able to drive interaction design solutions as well as visual design solutions (is a generalist, rather than a specialist)
• Experience working directly with developers in order to see their designs implemented
• Plan and lead user experience research with customers and users, is a plus
• Comfortable with HTML, CSS, and JavaScript, is a plus
• Has portfolio projects in the context of pharmaceuticals or healthcare, is a plus

Note that we are unable to review candidate submissions that do not include a portfolio; please make sure you include a .pdf or link to a website that shows your work.

Accelerate your skills and career within a fast-growing company while impacting the future of healthcare. We have shared our story, now we look forward to learning yours!

We are proud to be an equal opportunity employer that values diversity. Our management team is committed to the principle that employment decisions are based on qualifications, merit, culture fit and business need.