Director, User Research

Do you ever wonder what happens inside the cloud?
DigitalOcean (NYSE: DOCN) simplifies cloud computing so builders can spend more time creating software that changes the world. With our mission-critical infrastructure and fully managed offerings, DigitalOcean enables startups and small and medium-sized businesses (SMBs) to rapidly deploy and scale modern applications. As a remote-first organization, our employees, like our customers, are based around the world.
We want people who are passionate about understanding our users and their needs.
We are looking for an experienced research leader to guide our user research team in generating revelatory and actionable insights about our customers and prospects. We need someone with a player-coach mindset who can define research strategy and build structures while also inspiring their team through execution excellence.
This is a great opportunity if you are looking to do hybrid user/market research at a larger scale to help deliver exceptional customer experiences for highly technical products.
What You'll Be Doing:

• Define, communicate, and execute end-to-end research program to inform customer journey and task design across multiple product teams
• Coach and manage a team of talented User Researchers
• Lead hands-on UX research using mixed methods studies for technical products
• Conduct 1:1 interviews, facilitate co-creation/ideation, perform concept resonance testing, usability testing, etc.
• Strategize, plan, and execute both short-term and long-term research projects to answer business, marketing, and product questions
• Collaborate with marketers, product managers, designers, and engineers to prioritize roadmap changes and advocate for users' point of view
• Articulate research best practices (both qualitative and quantitative) and apply them appropriately to achieve effective results

What We'll Expect From You:

• Experience of ~10 years running all aspects of research studies from start to finish and a ~3-5 years of managerial experience running research teams.
• Practical experience with technical products in a previous leadership role in User Research, Customer Research, or Customer Insights in a fast-paced environment.
• Preference for operating in a fast paced agency/consulting environment running strategic/consultative projects.
• Familiarity with third-party tools for quantitative (e.g., Qualtrics, GetFeedback) and qualitative (e.g., Lookback, Wynter) data collection.
• Familiarity with quantitative market research methods to enable effective partnerships with market researchers (direct quantitative market research experience would be a plus)
• Working knowledge of SQL and tools using relational databases (e.g., Airtable)
• Previous experience effectively combining qualitative and quantitative methods
• Excellent verbal and written communication, presentation, and storytelling skills
• Excellent organization and attention to detail
• Strong analytical skills and pattern recognition
• Curiosity and an interest in learning new things

Why You'll Like Working for DigitalOcean:

• We reward our employees . The base salary range for this position is between $190,000.00 - $220,000.00 based on relevant years of experience and skills. The salary range for this role is specific to candidates located within the U.S. and will vary for candidates outside the U.S.. Employees may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees including grants of equity upon hire and the option to participate in our Employee Stock Purchase Program.
• We value development. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that is always challenging ourselves to continuously grow. We maintain a growth mindset in everything we do and invest deeply in employee development through formalized mentorship, LinkedIn Learning tracks, and other internal programs. We also provide all employees with reimbursement for relevant conferences, training, and education.
• We care about your physical, financial and mental well-being. We offer a monthly gym reimbursement to support your physical health, and a monthly commute allowance to make your trips to and from work easier.
• We support our remote employee experience. While we have great office spaces in NYC, Cambridge, Palo Alto and Bangalore, we're very distributed-we use a number of communication tools to connect across the company-and all remote employees have the opportunity to visit our offices and meet their teams face-to-face at team offsites. We also have an annual company offsite, Shark Week, to get quality in-person time with the entire company at least once a year.
• We value diversity and inclusivity. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

*This is a remote role
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