Director UX Design

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and varied community of colleagues with an unwavering dedication to back our customers, communities, and each other. Here, you'll learn and grow as we help you build a career journey that's outstanding and significant to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, seeking to uphold our what we value and powerful backing promise to provide the world's best customer experience every day in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together

How will you make an impact in this role?

The Global Commercial Services UXDR team designs for businesses globally and at scale. As a Director of UX Design, you'll lead a team of UX Designers to define the future user experience for digital tools which empower Corporate Card administrators to become trusted advisors and guides within their organization and focus on what is most important for their company's payments program. This role leads a growing full-stack Design team to partner with product and engineering leaders to deliver more customer-centric experiences for our Commercial customers. You have a strong background leading sophisticated design processes through the entire UX workflow to deliver business outcomes for digital products and/or service experiences. You also have a broad set of skills in coaching and mentoring both junior and senior designers to encourage design thinking and an iterative design culture. You have an anything's-possible attitude, and are capable of managing the full design process from problem-framing, to guiding conceptual solutions, and to helping deliver experiences that benefit our customers and our business.

Responsibilities:

• Partner with product and engineering leaders across the organization to identify user needs and define and deliver design solutions which improve overall customer experience
• Drive user-centricity aligned with overall strategy to develop future product vision
• Set vision and align with senior leaders to ensure quality design and alignment with product strategy and roadmaps
• Evangelize design value and principles across product and business teams
• Partner with user research team to define research needs with product partners and deliver research insights to influence product direction and design strategy
• Hire, onboard and mentor senior and junior UX designers to ensure a culture of continual improvement and enhancement to our design practice
• Champion user-centered, data-informed, agile design processes which incorporate quantitative data and qualitative insights into designs
• Advocate for design principles and human-centered design throughout entire product development process
• Build ideas, business opportunities, research and creative vision into tangible assets that provide clear, usable, useful, and desirable outcomes for users
• Participate in user discovery sessions, design thinking and journey/empathy mapping to understand user problems
• Use analytical skills to identify trends and recommend solutions that will help improve the user experience
• Provide user experience point of view to American Express product partners
• Consult with Product Managers to resolve their insight needs, make appropriate recommendations, and craft strategies that align with their product roadmap
• Help ideate and build innovative concepts that meet the product's business objectives and requirements while helping our customers achieve their goals
• Speaking multiple "languages" while working closely with creative, product, business, strategy and tech from intake to launch and beyond - this means being able to see the big picture, and determine the small details simultaneously
• Ensuring quality and consistency of UX assets including developing site maps, process flows, wireframes, functional specifications; preparing and conducting user validation and/or usability testing sessions and other forms of qualitative and quantitative customer research; and developing user profiles, personas and scenarios

Qualifications

A successful candidate will have:

• Expertise leading the UX workflow and an understanding of an agile, collaborative process and how to implement when the time comes
• A customer-first attitude balancing design needs and business insight
• Ability to simplify and turn sophisticated interactions into intuitive user experiences
• Knowledge of different qualitative user experience methods and tools, e.g. usability testing, remote testing, and when to apply them
• Experience with designing user journeys, identifying user problems and designing solutions to solve customer problems
• Ability to draw on multiple inputs (reporting data, metrics, qualitative and quantitative insights, and partner/business direction) to arrive at customer-focused recommendations
• Experience participating in workshops on topics such as design thinking, ideating & solutioning, rapid prototyping, and empathy/journey mapping
• Excellent communication skills with the ability to engage, influence, and inspire partners to drive collaboration and alignment
• High degree of organization, individual initiative and personal accountability
• Comfortable working with team members spread across multiple locations and time zones, in a matrix environment
• Experience in information design, interface design, flowcharting, storyboarding, human factors or human computer interaction and usability
• Able to work independently in product pods or within a larger group and proactively looks to socialize and review work
• Demonstrated ability in User Experience, Interaction Design, or Product Management preferred

Knowledge & Skills:

• Bachelor's degree in Design or related field
• Have a current understanding of responsive design, mobile interfaces and content management systems
• Have strong digital literacy and firm grasp of Figma and/or other prototyping tools (Balsamiq, Sketch)
• Has been the design key contributor on several major large scale web site projects, from start to finish
• Experience crafting style guides, pattern libraries, and other design solutions that drive design across large organizations
• Has a solid understanding of how to conduct research sessions and translate user needs into insights to influence product strategy
• 7+ years of related experience

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Salary Range: $170,000.00 to $255,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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