Director, Vendor Operations

Company Description
Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
This position primarily provides strategy, direction, and oversight for all operations business partners across our North American footprint, including NOC, installation, construction, splicing, repair, and locating activities. This strategic leader will drive structured, consistent, and disciplined operational practices to ensure stable product delivery aligned with company initiatives and expectations. The position will also lead and direct business partner performance planning, capital budgeting, and assist with business plan development. The person must also ensure high cross-functional communication and participation in line with product deployment, business operations, and support functions.

• Provide strategic leadership and oversight for operations vendors.
• Take ownership of everything that happens and fails to happen in our North American vendor performance, including work quality, project delivery, OPEX and CAPEX budget performance, cost reduction measures, and short-to-long term business strategies.
• Enamor our customers by delivering premier operational performance results.
• Meet or exceed operational service level performance objectives (installation, repair, damage prevention, unit cost reduction, OPEX & CAPEX budget management).
• Meet service (commit dates hit, intervals, and production) and financial objectives for large and transactional projects.
• Interface with internal and external customers and the public in line with ZAYO values.
• Participate in internal and external customer escalations and drive resolutions.
• Build the vendor partner operations teams with the talent, skills, and experience needed to meet Zayo goals.
• Lead and motivate the teams to meet service and financial objectives.
• Works in a collaborative fashion with internal departments (Operations, Sales, Product, Engineering, Procurement, Finance, and others).
• Manage third-party partners and negotiate third-party vendor contracts.
• Oversees requests for information and requests for quote processes.
• Provide accurate project cost estimates.
• Builds and manages project capital budgets and meets capital targets.
• Manages and reduces OPEX budgets and meets OPEX budget targets.
• Manages multiple and demanding critical priorities.

Qualifications

• BS degree in Engineering, Information Technology, or other related technical discipline and/or equivalent work experience;
• 10-15 years of technical and management work-related experience in the telecommunications industry with emphasis on vendor partner management, fiber transmission methods, optical networks, critical infrastructure, project management, and direct customer interface;
• The individual will manage a team of vendor operations managers;;
• The individual will manage multiple third-party suppliers;
• The position will require outstanding critical thinking and decision-making process, the anticipation of risky business situations with deliberate and swift response to same;
• The position will be expected to compose and manage both expense and capital budgets in excess of $1M. The individual will be responsible for the prompt delivery of revenue, both new business and from existing accounts, through prepositioned facilities capacity;
• The position require some travel and access/availability to serve the needs of the business on a 24/7 basis;
• The individual must possess outstanding written and verbal communication and strong interpersonal skills as they interface with subordinates, peers, customers, and vendors.

Base pay range: $125,000 - $187,530, commensurate with experience
Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Fitness membership discounts
• Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.