Director, Workflow Operations

The Director, Workflow Operations (KO Art & Workfront) is responsible for architecting, operating, and continuously improving the end-to-end innovation and packaging graphics workflow across the North America Operating Unit. This role serves as the strategic owner of KO Art and Workfront innovation workflow operations-integrating automation, AI, governance, and cross-functional collaboration to accelerate speed-to-market, eliminate manual processes, and ensure compliant, high-quality packaging execution. The Director will modernize how workflows across Marketing, Design, PGM, Compliance, Legal/SRA, Commercial, and Supply Chain, ensuring a seamless, tech-enabled operating system for packaging delivery.

Focus, Scope & Impact

• Serve as the OU's strategic lead for KO Art and Workfront innovation workflow orchestration, ensuring both platforms operate as the integrated backbone of innovation & packaging graphics process.
• Partner with product owners and serve as a liaison to prioritize enhancements, inform roadmap decisions, and ensure NAOU requirements are represented in global development.
• Identify and implement opportunities to automate, connect, and accelerate the packaging value chain-reducing manual touchpoints and enabling 'packaging at pace.'
• Oversee KO Art AI compliance features, digital proofing adoption, color management integrations, and workflow automation to drive accuracy, governance, and speed.
• Lead and facilitate the Leap Lap / Stages & Gates workflow for all innovation projects, ensuring milestones, deliverables, and dependencies are met.
• Conduct routine pipeline health reviews, delivering actionable insights for senior leadership and supporting strategic prioritization across brands and categories.
• Build and maintain Workfront dashboards and reports to enable real-time visibility into innovation project status, resource allocation, and bottleneck identification.
• Manage daily operational performance of the KO Art platform, including workflow logic, documentation, permissions, system configurations, and quality standards.
• Ensure KO Art and Workfront operate as a connected ecosystem, enabling one source of truth for briefs, approvals, proofs, compliance checks, and production files.
• Use workflow data, KO Art reporting, and Workfront insights to identify process bottlenecks, quality risks, and opportunities to automate or standardize.

Qualifications

• 5-7 years in packaging graphics, workflow operations, marketing operations, or production management (beverage/CPG experience preferred).
• Understanding of packaging graphics development, prepress, color management, and print production.
• Expertise in workflow design and administration within Workfront, KO Art, or comparable platforms.
• Experience deploying automation, AI tools, digital proofing, or workflow integrations.
• Strong stakeholder management skills, with experience leading cross-functional teams and influencing senior leaders.
• Proven ability to simplify complex workflows and create scalable, user-friendly systems.

What We Offer

• Opportunity to lead the AI-powered transformation of a world-class marketing organization.
• Work with iconic brands and be at the forefront of GenAI and MarTech innovation.
• Collaborate with a diverse, high-performing team and global partners.
• Shape the future of marketing at The Coca-Cola Company.

Skills

Workflow Process Improvement; Packaging Operations; Design Innovation; Design; Marketing; Innovation Development; Technical Software; Print Production; Marketing Graphics; Innovation Implementation; Packaging Strategies; Compliance; AI Concepts; Cross-Functional Collaboration; Innovation Management; Influencing; Influencing Skills; Influential Leadership; Digital Proofing; Work Simplification; Scaling Agile; Workflow Management; Stakeholder Management; Deployment Automation; Workflow Design; End-to-End Orchestration; Artificial Intelligence (AI); Workflow Process; Agile

The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States.

Pay Range:$169,000 - $200,000
Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.

Annual Incentive Reference Value Percentage:30
Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.

Long-term Incentive Reference Value Percentage:
Long-term Incentive reference value is a market-based competitive value for your role