Director, Workplace IT Product Management

Comcast's Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. Because our employees are our most valuable asset, we offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia).

Job Summary

Responsible for bringing phenomenal products to life! Do you have a passion for understanding how people work and improving their workplace experiences? Then this job is for you! It's a very exciting time in IT at Comcast as we work to productize IT. In this role, the Workplace IT Experience Director Product Management will be the chief employee experience advocate for Workplace IT Tools (Product Areas: Teamwork, Virtual Meetings, AV, Unified Communications). The Director Product Management will work with IT architecture and engineering to improve Workplace IT tool experiences to be simple, easy and exciting. The role will be the expert on the toolsets in the Product Areas listed above, with a huge focus on Microsoft Teams, Office 365 and the virtual meeting lifecycle (scheduling, joining, collaborating) - the role must get in and understand employee experiences to then build a strong vision for where the products need to go in order to move the business forward as a now global technology leader. The Director Product Management conducts user needs analysis and focus groups in developing product direction and influencing product improvement backlog. Handles vendor relationships to influence COTS product roadmaps to make tools more intuitive and meet the business needs. This job is an individual contributor role that does not have direct responsibility for supervision or performance management of staff at this time.

Job Description

Core Responsibilities

• Internalizes, put themselves in the shoes of and represents the voice of the employee throughout the product lifecycle.
• Performs business needs analysis and conducts employee/contractor experience research.
• Establishes relationships with key vendors to understand and influence product roadmaps.
• Teams with IT engineering to configure deliver simple to use, high quality experiences.
• Participates in planning for improvements to product experience and features.
• Communicate trends, opportunities, and risks, develop and defend POV for product features/benefits.
• Conducts feasibility assessments, capability gap analysis (i.e., what is wanted vs. what is attainable).
• Analyze technology trends in the Workplace IT tool subject areas.
• Drive product marketing requirements.
• Collect early product feedback from alpha/beta pilots.
• Developing product launch plans and marketing collateral and executing.
• Product messaging including business value, features and benefits.
• Working with corporate communications and organizational change management resources to lead launch tours and product review programs / focus groups.
• Generating customer success stories.
• Developing methods to educate less technically savvy communities without alienating.

Personal Qualities

• Boldness: Stand up for great ideas and engage executives in building/selling vision.
• Ability to Influence: Able to use both logic and emotion to win over diverse audiences as you are implementing the product vision and strategy that you believe in.
• Emotional Intelligence: Use emotional intelligence to influence employee behavior and drive product adoption
• Leadership: Being able to lead your "extended" team without any formal direct reporting authority. Building credibility and respect to be in charge of the product line's future.
• Expertise: Being an expert in both the field of Product Management, business segments / employee personas our products are targeted to, and technology trends.
• Enthusiasm: Passion is contagious. Bring others along with you through vision, strategy and hardworking demeanor.
• Tenacity: The ability to persevere despite facing difficult people and circumstances.
• Dedication to Excellence: Excellence in the work you do and deliverables (presentations, marketing materials, business cases, etc) as well as the details of the products themselves.
• Communications: Ability to bridge technical and business audiences and connect with Executives

Employees at all levels are encouraged to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Be responsible for the customer experience - think and act in ways that put our customers first, give them magnificent digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be hard-working learners, users and advocates of our groundbreaking technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Get results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been crafted to indicate the general nature and level of work performed by employees in this role. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

• Comcast is an EOE/Veterans/Disabled/LGBT employer.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree: Technology Management

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

10 Years +

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.