Director/Senior Director, Client Management - Maternity Leave Coverage

Interbrand is looking for a Director or Senior Director of Client Management for 7-8 months, at 40 hours/week. 

Start date: early to mid March

End date: early November

Location: this role can be fully remote but must be able to work on East Coast time zone

About Client Management
It all starts with you. To solve big challenges and grow global brands, we need the best minds. At Interbrand, client managers help solve a variety of our client's business challenges by truly understanding their businesses and leveraging brand to deliver on objectives. Interbrand’s cross-disciplinary teams bring a variety of experiences to their table and partner with a single goal in mind—deliver industry-leading strategic and creative work to our clients!

Our Client Management team sits at the core of every client relationship with roles and responsibilities ranging from strategic client engagement to flawless program delivery. Our team is comprised of forward-thinking, solution-focused client partners, who remain one step ahead of their teams. We understand the businesses we serve and help enable our clients and teams to perform at their best every day.

As a Director or Senior Director, Client Management you are responsible for the health of client relationships and leading our internal teams who ensure the successful delivery of Interbrand programs. Working closely with executives and other directors to craft new engagements and deliver industry-leading strategic and creative programs, you will help steer adjacent discipline teams across strategy, creative, implementation, and partner with internal finance and operations to produce work that is on strategy, on time, and on budget. Additionally, you will help guide and coach junior-level associates and client managers on assigned team(s).

The Role

• Manage large-scale, complex, global programs spanning multiple offices and/or partner agencies, developing account plans, and leading the project story, from vision to end product.
• Grow client relationships through an understanding of the client’s business, foreseeing program challenges, mitigating risk, and providing impeccable delivery
• Negotiate fees and financial arrangements, ensuring the team is meeting agency profitability while delivering against client expectations
• Responsible for margin, revenue projections, and active sharing of the financial health of assigned accounts, portfolio resource management utilization, and overall workflow and financial management
• Proactively identify new business relationships and opportunities per individual client needs, as well as craft pitch presentations of proposed solutions
• Possess strong knowledge of how Interbrand helps drive business growth for our clients, as well as monitor industry trends and relevant competitive offerings
• Demonstrate a strong understanding of the assigned client’s business and industry to deliver outstanding service

What We're Looking For

• 10+ years experience in a program or client management role
• Great sense of responsibility, accountability, partnership, and an efficient, focused multitasker
• Personable, genuine client relationship builder with the ability to present confidently to clients
• Strategic, big picture thinker who filters through details to isolate priorities and opportunities
• Proactive coach and engaged mentor who offers clear direction when assigning tasks to junior colleagues, with a diplomatic approach to working with all levels
• A leader with a reputation for fostering positive team morale
• Proficient in Microsoft Office: Word, PowerPoint, Excel, and project management tools

Compensation

• Hourly rate of $150 to $180/hour
• This range represents the low and high end of the hourly salary someone in this role may earn as an employee of Interbrand in the United States. Rates will vary based on various factors including but not limited to professional and academic experience; training; associated responsibilities; other business and organizational needs. Salary decisions are dependent on the circumstances of each hire.