DirecTV Field Support Technician

Zentro is one of the fastest-growing internet service providers in the country, and we’re not about to stop there.

We’re putting the corporate giants on notice by providing residential and business customers with remarkably fast, exceptionally reliable internet service for less. And we’re doing it all with uncommonly responsive customer service and technical support — something the other guys can only manage in their dreams. Maybe.

READY TO BECOME A ZENTRO PRO?

Keeping internet connections up and running all day every day is kind of a big deal, and our people are proud to be doing it. Some might consider us the unsung heroes of the digital age. That’s what we think of ourselves anyway. Every person and every role here is important, and the positive energy you bring to work with you has tremendous value.

Zentro Pros come to work every day excited to make an impact. If you have an entrepreneurial spirit like we do, a strong work ethic, and a common-sense style to conducting business, there’s no doubt you’d fit right in. Zentro leadership also places great value on initiative, rewarding employees who exceed goals and expectations. So, if you’re a real go-getter, you’re definitely going to get noticed.

A COMFORTABLE PLACE TO DO YOUR BEST WORK

It’s no secret – happy people do better work. So we proudly provide a pleasant, highly functional work environment where our Zentro Pros can find their center and excel. Our headquarters is presently situated in Chicago’s burgeoning West Loop tech hub, surrounded by fast-growing technology companies of all kinds and sizes. We’re a short distance from public transportation, not to mention a growing variety of Michelin-rated restaurants, entertainment venues, and the Fulton Market District. With a job here, work is only the beginning.

A SOFT SPOT FOR THE PEOPLE WE SERVE

Zentro is proudly committed to playing an important role in the communities we serve. We’ve even partnered with large municipalities (like the City of Chicago) to provide free Wi-Fi to parks and beaches. It’s all about keeping people connected wherever they go. But, seriously, enough about us…we’re really excited to learn more about YOU!

About This Role

We are looking for an MDU DirecTV tech to join our Field Service Technician (FST) team. Whether it’s connecting customers to our satellite DirecTV services for the first time or troubleshooting their existing DirecTV connection, it’s the responsibility of the FST to ensure we are providing the best onsite customer experience all day every day. If you’re up to working in a fast-paced environment with a relentless devotion to providing our customers with industry leading support, we’re up for providing you with opportunities for success.

Essential Responsibilities: 

• Utilize the existing coax to deliver satellite DirecTV to the customer. 
• Use proper tools and an AIM meter to ensure optimization of our services.
• Perform routine clean-up, maintenance, and audits of our DirecTV equipment in IDFs/MDFs. 
• Use a company issued PC and personal cell phone to update and complete scheduled appointments.
• Drive a company vehicle (if available).
• Provide a professional customer experience, which includes arriving to appointments on time, being courteous and respectful to the customer, performing duties in a clean and professional manner “the right way” to reduce repeat visits.
• Communicate with our Customer Service Reps when required to get the job done. 
• Provide detailed and informative closeout notes at the conclusion of every visit.

Qualifications + Requirements

• Deep understanding of the MDU DirecTV physical layer: Swms, amps, taps, splitters, barrels, transponder signals, coax terminations, DirecTV receivers, etc.
• Superior troubleshooting and critical thinking skills with the ability to train others. 
• Ability to work independently and efficiently.
• Ability to multitask in a fast-paced, dynamic environment.
• Proficient in troubleshooting common DirecTV errors such as 771 and 775.
• Physical requirements: Must be able to lift 60 lbs and be ok with standing for long periods and comfortable working in different positions such as kneeling, crouching, stooping, and other uncomfortable positions.
• Valid driver’s license and a good driving record.
• Must be willing to work day, evening or night hours; overtime, emergency on-call rotation, weekends and holidays as required. 
• Must be reliable and punctual.