Disability Claims Concierge

Description and Requirements
Role Value Proposition:
The Disability Concierge will provide personalized service for Disability customers with access to concierge services. Specific areas of focus include complex claim review, escalation resolution, and customer care.
Key Responsibilities:

• Act as a "single point of contact" for assigned customers.
• Responsible for consultative support of a complex client in partnership with sales and accounts.
• Provide technical expertise with respect to customer plan provisions and have strong end to end business knowledge.
• Review and respond to customer and member claim escalations to ensure timely complaint resolution.
• Proactively coordinate with appropriate internal and external partners to obtain the necessary information to resolve issues and or requests.
• Responsible for providing exceptional customer service through ongoing customer delivery and client satisfaction.
• Serves as a key resource and a subject matter expert to Customer Unit and National Accounts.

Essential Business Experience and Technical Skills:
Required:

• High school diploma
• An ability to work scheduled shifts during West Coast hours of operation of at least 8 AM to 4 PM.
• 3-5+ years Disability Claims experience
• Strong knowledge of current process and technology in place to support the existing Customers.
• Proficient with Microsoft Office software, particularly Excel and PowerPoint
• Extensive experience managing complex client accounts and relationships, with focus on Disability and Account Management.
• Excellent organizational, interpersonal, and communication skills, both written and verbal

Preferred:

• Bachelor's degree or equivalent business experience.
• Superb listening skills and professional oral & written communication skills with an ability to inspire trust and accountability though an empathetic communication style which promotes a quality image of MetLife.
• Ability to work autonomously, effectively handles multiple tasks, prioritize deadlines appropriately and remain flexible.
• Ability to balance client expectations with MetLife capabilities.
• Self-motivated to learn more about the business and is proactive in personal development.

At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.
The salary range for applicants for this position is 62,300 to 95,500.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
62,300 to 95,500
#BI-Hybrid