Discord Content Moderator

What does a day in the life of a Content Moderator look like?

• As a Content Moderator, you will be responsible for maintaining order and ensuring a positive and welcoming environment within the community.
• Day-to-day duties will include monitoring conversations and enforcing community rules.
• Work closely with a team of developers and Content Moderators to ensure the server runs smoothly and the community has a great experience.
• Handle a large volume of user interactions and feedback.
• Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Maintains a positive, empathetic, and professional attitude toward users and colleagues at all times
• Adheres to company policies and procedures
• Meets or exceeds performance targets for related KPIs 
• Performs other duties as assigned

What are the required qualifications of a Content Moderator?

• 4-year college degree or equivalent business experience.
• Minimum of 2 years previous experience in content moderation via Discord (Open to freelancers)
• Familiarity with popular moderation bots such as Dyno, Xenon, AutoMod or Carl-bot.
• Good communication skills, both verbal and written
• Proficient in using computers and various software applications.
• Ability to stay calm and rational under pressure and remain committed to maintaining a positive environment.
• Knowledge of common moderation practices such as banning, muting, and deleting accounts and messages.
• Ability to identify and address abusive and problematic behavior, including harassment, hate speech, and trolling.
• Understanding of basic security measures such as requiring two-factor authentication for access to servers.
• Familiarity with managing the flow of conversations and keeping conversations on-topic.
• Can start ASAP