Dispatcher

Jab summary:

Build enduring value and relationships by providing timely solutions for the customer.

Respossiblities:

1. Customer care center

2. Proactive problem reporting in a 24/7 Environment

3. Investigate issues reported by the customer in an efficient and timely manner

4. Review document history to assist internal management and external customers with inquires and reporting

5. D etermine Spares needed for Site interventions

6. Manage Preventive Maintenance Schedule and coordinate with Services Manager on resource planning

7. Perform level 1-2+ level troubleshooting

Qualifications

• Must have worked in a customer service and/or tech support environment

• At least 5 years' experience in a technical position supporting a residential and large scale of solar plant.

• Able to handle multiple incoming calls and emails

• Ability to prioritize and manage multiple tasks

• MS Office program familiarity

Schedule: Full-time
Req: 0097ZJ