Dispatcher/Customer Service Rep

Become part of the Transportation Revolution! We are looking for an experienced Dispatcher/Customer Service Rep for our San Antonio, TX team. As aDispatcher/Customer Service Repyou will be the first point of contact for our customers and drivers, providing assistance and resolving inquiries in a professional and efficient manner. Your primary responsibilities will include answering incoming calls, addressing customer concerns, and ensuring a high level of satisfaction. What we can do for you as aDispatcher/CSR: • Health Insurance • Dental Insurance • Vision Insurance • Life Insurance • 401K • Hours: Mon - Wed 1600-0000 Sat & Sun 0400-1200 Your Job Responsibilities as a Dispatcher/CSR: • Manage the day-to-day functions of our drivers by dispatching, monitoring, tracking, and communicating with them • Implement our quality-driven process to exceed our customers' expectations • Ensure our operations plan is followed and report any deviations to the customer in a timely manner • Mentor drivers as needed by setting clear expectations regarding safety, compliance, and on-time performance • Provide exceptional customer service to our drivers and customers • Must be able to think out of the box Skills of aDispatcher/CSR: • Computer skills with the ability to learn new software quickly • Knowledge of Microsoft Office including Outlook, Excel, and Word is required • Effective verbal, written, and interpersonal communication skills • Ability to run a multi-line phone system with numerous inbound and outbound phone calls • Ability to calmly handle and resolve driver disputes • Ability to work with two computer screens and multiple computer software programs simultaneously