Display Operations Trafficker

The Glassdoor Customer Service Operations group is an operations team within the Customer Success Department. Advertising Operations Media Planners are part of the team encompassing the key technical consultants for our customers and internal partners. They provide technical mentorship from pre-sale to product launches and address technical problems that arise throughout the life of our partnerships. This team is essential to the customer experience, crafting & relying upon strong cross-functional partnerships with Sales, Customer Success, and many more.

The Glassdoor Display Operations team is a team that specializes in the management of operations for our Brand Ads & programmatic products. The team serves as a resource for the business to ensure the operational health of Glassdoor’s Display business.

In this role, responsibility would consist of understanding our customers’ business requirements and adapting the technical configuration of our display products to meet their needs. Your work begins before implementation, providing consultation on successful setup requirements and offering recommendations on how to optimize the audiences for customer display campaigns. You serve as a key resource for display product knowledge and implement campaigns using various internal and third-party systems. You will set up products, ensuring campaigns have healthy delivery, assist with campaign planning which includes reporting, impression allocation analysis and some campaign management responsibilities. After implementation, this position will analyze, understand, and resolve diverse technical issues using creative and inventive problem-solving, and partnering with engineering & product as needed.

Lastly, in this position, you'll play a critical role in driving innovation by finding opportunities to create efficiencies in quality implementations, improve product health, and deliver best-in-class customer experiences.

This role is for an individual contributor reporting to the Manager of Display Operations.

• Serve as the systems and product knowledge specialist for display operations and processes, providing the best possible customer experience for external and internal customers
• Assists with inventory checks for clients and internal teams, offering suggestions and improvements to campaign planning
• Helps manage campaigns for clients assisting with delivery and performance reporting
• Take part in team goals and SLAs for implementing/trafficking display campaigns for all levels of clients, including planning media
• Independently own relationships with different members of Go To Market (GTM) team regarding employer display campaigns
• Understands the basics of Glassdoor systems, products, and commonly used third party tools such as Salesforce, Google Ads Manager and Display & Video 360 (or similar industry comparison)
• Become deeply knowledgeable in the intricacies of the digital advertising/recruiting industry, the entire Glassdoor Display product suite, and the employers we serve
• Use product expertise and understanding of customer needs to suggest product, system, & process improvements that result in impactful changes to the team’s efficiency, client performance, and cross-team collaboration
• Proactively recognizing patterns and variances in data to troubleshoot and identify bugs, and participate in technical clean-up projects based on findings
• Utilize basic Excel functionality to prioritize solutions by analyzing data

• A commitment to add  to our culture of DEI
• Bachelor’s Degree in Advertising, Business, Marketing, Computer Science, Management Informations Systems or related field is a plus 
• 1-2 years of validated experience in online advertising, sales operations, advertising operations and/or programmatic platforms, performing media planning, implementation and/or customer-facing functions
• Strong understanding of different advertising technologies including Google Ads Manager (formerly DFP), Display & Video 360 (formerly DBM), Salesforce (or similar CRM) and familiarity with different exchanges
• Customer-centric approach, who places the internal and external customer experience at the center of their work
• Creative-minded technical problem solver with an interest for investigating, troubleshooting, and resolving difficult technical issues
• Excellent analytical problem solver who uses data to support decisions and is able to see patterns in repeated experiences and large data sets
• Outstanding communicator with the ability to analyze business problems and guide our internal partners and clients through to a solution 

Base Salary Range*:  $66,000.00 - $98,400.00

*Glassdoor base salaries are targeted to the market 75th percentile for technical roles and the 65th percentile for non-technical roles. In other words, 65-75% of comparable organizations in our industry will pay less.

Annual Bonus Target**: 10%

**Bonuses are paid in 6-month intervals, aligning with bi-annual performance reviews

Perks for Full-Time U.S. Employees:

Generous Restricted Stock Units (RSU): ***Restricted Stock Units (RSU) are awarded at hire and may be refreshed annually. Additionally, as a pay-for-performance company, RSU grant awards are presented bi-annually to exceptional performers.

You can learn more about our compensation philosophy here and see salary ranges for all Glassdoor jobs here.

Health and Wellness: 100% employer-paid premiums for employee medical, dental, vision, life, short and long-term disability, select well-being programs, along with 80% employer-paid premiums for all dependents.* Generous paid time off programs for birthing and non-birthing parents are provided, along with paid injury/illness leave and paid family emergency leave.

*Coverage begins at the start of employment. After 48 months of continuous employment, 100% of all premiums for you and your dependents can be employer-paid!

Work/Life Balance: Open Paid Time Off policy, in addition to 15-20 paid company holidays/year

Investing in Your Future: 401(k) plan with a company match up to $5,000 per year, subsidized  fertility and family planning services, and discounted legal assistance services.