Dispute Analyst

Come build the next-gen fintech at Early Warning, network operator of Zelle®, where we're relentlessly focused on empowering prosperity in all its forms.

From fast money movement for over 100 million people who can access Zelle® directly through their banking app to new account opening and beyond - we make a difference in the lives of consumers and businesses every day and enable them to live their best financial lives. And we're only getting started.

With new state-of the-art offices in Scottsdale, AZ (Headquarters) and Chicago, IL - plus a growing presence in San Francisco - we're entering our next big chapter. We focus all hiring efforts in a few states and within driving distance of an office location to enable in-person collaboration when and where possible. Priority hiring locations are Scottsdale, AZ, Illinois, NY tri-state metro area (New Jersey, New York and Connecticut) and San Francisco, CA. On exception we will hire in secondary locations such as District of Columbia, Florida, Georgia, Maryland, Nevada, North Carolina, South Carolina, Texas and Virginia. We are not actively recruiting in Colorado, Rhode Island or Washington.

People matter to us, so we think our best work is done when we're together, in-person. From informal interactions, to sharing ideas, to mentoring and beyond. We also believe in workplace flexibility and empowering teams to determine the rhythm of work to create an inclusive culture. Through the power of innovative collaboration, we offer hybrid and (when necessary) virtual ("remote") workplace models.

Join us and make your mark on what's next in fintech.

*Applicants must be authorized to work for any employer in the United States. We are unable to sponsor an employment Visa for this position.

Overall Purpose

This position is responsible for supporting the strategy, rules and processes related to consumer disputes on the Zelle Payments Network. This includes continuing to evolve the operating rules related to disputes, working with various cross-functional teams on the day to day management of disputes activity, being the subject matter expert on new disputes projects and developing reporting, analytics and metrics for disputes activity.

Essential Functions

• Support the evolution of the end-to-end disputes strategy and tactics for the Nework and ensure appropriate Network Rules, processes and reporting are in place to support disputes activity and evolution.
• Assist in the end-to-end Network Dispute process and rules for disputes including the facilitation and management of the arbitration and compliance processes;
• Analyze dispute data to identify opportunities to improve products or the Zelle dispute policies and processes
• Coordinate with other leaders along with product and technology teams to ensure the dispute business strategies and initiatives are aligned across the company and align with key internal and external partners to effectively generate support and buy-in on the strategic direction of new and existing products and services
• Assist in the development of new and revise existing dispute rules in support of the company's payments business strategy, and in pace with industry developments;
• Provide subject matter expertise to identify and define business needs and requirements to support the development and implementation of operational/technical solutions in support of dispute Rules;
• Provide consulting and guidance to internal and external partners on the interpretation and application of dispute rules.
• Ensure Rules and processes comply with all payment contractual obligation including other networks and provide consultation to product teams on industry standards.
• Support the company's commitment to protect the integrity and confidentiality of systems and data.

Minimum Qualifications

• Education and/or experience typically obtained through the completion of a Bachelor's degree.
• Demonstrated experience in payments industry, preferably in a network dispute, rules or compliance function;
• Ability to work effectively within cross-functional teams;
• Highly effective verbal and written communication and presentation skills with all levels of the organization, as well as senior executives and customers;
• Strong interpersonal and collaborative skills to build partnerships and alliances internally and with external partners at all levels of the organization;
• Excellent analytical and problem solving skills, and the ability to make recommendations;
• Proactive self-starter with ability to work independently;
• Strong project management and organizational skills, with ability to prioritize multiple tasks and achieve objectives in a fast-paced environment;
• Unyielding commitment to highest professional ethics;
• Background and drug screen.

Preferred Qualifications

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling, and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Early Warning Services is an equal opportunity employer.

Some of the Ways We Prioritize Your Health and Happiness

• Healthcare Coverage - Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan - Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• 12 weeks of Paid Parental Leave
• Paid Time Off - Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays
• Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest.

*Unlimited Time Off available to regular, full-time exempt roles only. Our team can share more during the interview process!

Early Warning Services is an Equal Opportunity employer. All qualified applicants and employees will receive consideration for employment without regard to race, color, religion, religious creed, ethnicity, ancestry, national origin, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, citizenship, ancestry, disability, veteran status, genetic information or any other characteristic protected by law.