Dispute Analyst

With a network of nearly 200 branches, Loomis armored transportation, cash management centers, and cash inventory vaults keep cash flowing throughout financial institutions and retail businesses across the US. Loomis prides itself on providing employees with opportunities for career advancement and job satisfaction. In fact, many of our company's managers, vice presidents, and corporate executives started out in the branches as driver/guards and tellers. Our work can be challenging, but the thousands who have stayed with our company for decades will tell you that if you have the desire to learn and the drive to succeed, Loomis is the place to be. Come join our team!

This position will be responsible for maintaining assignedaccounts/portfolio as well as resolving billing issues.

Accountabilities:

• Be main point of contact/responsible for local/regional accounts as assigned
  and interface with these customers and others on billing issues as they
  arise.

• Provide customer service regarding collection issues, process customer refunds, process
  and review account adjustments, resolve customer discrepancies and short payments
• Monitor and maintain assigned accounts/portfolio - customer follow ups, account
  adjustments, small balance write offs and customer reconciliations
• Enter revenue adjustments (credits/debits) into SOFI accounting system with approval of branch manager
• Enlist the efforts of sales, branch and/or senior management when necessary to accelerate the dispute resolution process
• Undertake in-depth account research to resolve outstanding customer service/billing issues for assigned accounts.
• Communicate and follow up effectively with direct manager & district controller regarding customer accounts on a timely basis
• Process "Transfer to Collections" paperwork for accounts being sent to third party collection agency
• Establish and maintain effective and cooperative working relationships with customers and company staff
• Weekly and monthly reporting to direct supervisor & district controller
• Reconcile customer disputes as they pertain to payment of outstanding balances
• Participate in regular team meetings
• Meet defined department goals
• Perform other assigned tasks and duties necessary

Primary Requirements:

• 4 + years work experience managing commercial accounts - small
  to large in size
• Must have excellent communication and negotiation skills
• Ability to work in a fast paced environment where changes to
  procedure are common.
• Ability to use multiple systems concurrently
• Must possess analytical skills relating to customer service and
  collections.
• Problem Solving - Identifies and resolves problems in a timely
  manner; gathers and analyzes information skillfully
• Customer Service - Responds promptly to internal and external customer
  needs
• Quality - Demonstrates accuracy and thoroughness; Monitors own
  work to ensure quality.
• Position requires strong PC skills and a
  working knowledge of Outlook, Oracle, GetPaid, Word and Excel

Loomis is an Equal Opportunity Employer and Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Other details

• Job Family Non-Exempt
• Job Function Finance
• Pay Type Salary

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