Dispute Resolution Specialist

Job Description

Do you enjoy solving issues, talking to customers, and not being bored? Join the BankCard team as a Dispute Resolution Specialist. As a Dispute Resolution Specialist, you will work directly with customers to resolve issues. No two days will be alike, as you will work on multiple diverse cases each day.

In this role, you will be responsible for receiving and processing dispute claims, reports, and general ledger balancing. You will work primarily with customers' phone calls. You will perform financial adjustments, account analysis, account security functions, and motoring. You will prepare and enter all necessary forms and database entries while remaining compliant with all regulations.

This position is eligible for a $250 sign on bonus, $250 retention bonus after 6 months of employment, and a $500 retention bonus after 1 year of employment.

Requirements

We are looking for someone that is attentive to details, customer-focused, and enjoys multitasking. You will need to be tech-savvy, with good computer and phone skills. To be successful, you should enjoy a fast-paced environment and have excellent time management skills. It's preferred that you have banking or credit card experience, but not required. We will teach you what you need to know. Strong Communication skills are essential for this role.