Dispute Resolution Specialist

Job Title

Dispute Resolution Specialist

Job Description

Dispute Resolution Specialist

Carrying out general activities to support the execution of Finance activities.

Your role:

• Obtaining agreements to pay from customers upon resolution of disputes.
• Processing, generating, and sending out customer invoices via email on a daily basis; working closely with the logistics team to obtain proof of deliveries.
• Issuing daily credit memos for defective and damaged returns, according to service return policies.
• Researching, analyzing, and disputing customer deductions and credits within a consumer product industry.
• Navigating order intake systems to obtain claims of shortages, late shipments, defective parts, and incorrect pricing; reviewing and investigating customer shortage/overage claims and responding accordingly.
• Hybrid role, Nashville

You're the right fit if:

• Bachelor's degree or higher-level education and/or equivalent business experience involving general accounting.
• 3+ years of experience with AR, B2B collections, disputing/researching deductions and credits, invoicing, and/or order management.
• Basic understanding of revenue recognition, incoterms, billing of ladings, credit holds, and sales discounts
• Proficiency with Microsoft Office (intermediate Excel experience, including knowledge of pivot tables and vlookups)
• Ability to display organizational, analytical, and interpersonal skills; excellent written and verbal communication skills
• Ability to display flexibility and adaptability to a changing environment
• Ability to manage and prioritize multiple projects, working with cross-functional teams in a fast-paced environment.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.• Learn more about our business.• Discover our rich and exciting history.• Learn more about our purpose.

If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

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Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.