Dispute Resolution Specialist

Job Title

Dispute Resolution Specialist

Job Description

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it's not just what we do, it's who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers' needs. It's what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most.

The world and our customers' needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That's why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better

Looking at the challenges the world is facing today Philips' purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you'll be working towards creating a better and fairer future for all.

You are responsible for•

• Obtaining agreements to pay from customers upon resolution of disputes.
• Processing, generating, and sending out customer invoices via email on a daily basis; working closely with the logistics team to obtain proof of deliveries.
• Issuing daily credit memos for defective and damaged returns, according to service return policies.
• Researching, analyzing, and disputing customer deductions and credits within a consumer product industry.
• Navigating order intake systems to obtain claims of shortages, late shipments, defective parts, and incorrect pricing; reviewing and investigating customer shortage/overage claims and responding accordingly.
• Coordinating and collaborating with accounts receivable (AR), customer service, order management, and sales support personnel to resolve disputes and to substantiate claims and deductions with proper documentation.
• Issuing credits and/or working with order processing to complete necessary transactions.
• Researching and resolving customer issues and discrepancies relating to payments and/or invoices.
• Assisting with month-end closing surrounding invoices, credit memos, adjustments issuing, and reconciliations.
• Providing information to support internal/external audit requests; providing monthly reporting to upper management.
• Capturing results of purchase order (PO) reconciliations and dispute resolution activities via Defect Management Board (DMB) performance tracking.
• Participating in ongoing performance improvement initiatives (first time right invoicing activities).
• Conducting AR credit/debit offsets.
• Preparing direct customer order to PO reconciliation documents as received from sales and sales support teams; sending email requests for documentation (invoices, credits, signed change orders).
• Other duties as assigned.

You are a part of

A leading health technology company with a multinational workforce of approximately 77,000 employees and globally present with sales and services in more than 100 countries worldwide.

To succeed in this role, you'll need a customer-first attitude and the following

• Bachelor's degree or higher-level education and/or equivalent business experience involving general accounting principles
• 3+ years of experience with AR, B2B collections, disputing/researching deductions and credits, invoicing, and/or order management
• Basic understanding of revenue recognition, incoterms, billing of ladings, credit holds, and sales discounts
• Proficiency with Microsoft Office (intermediate Excel experience, including knowledge of pivot tables and vlookups)
• Ability to display organizational, analytical, and interpersonal skills; excellent written and verbal communication skills
• Ability to display flexibility and adaptability to a changing environment
• Ability to manage and prioritize multiple projects, working with cross-functional teams in a fast-paced environment

In return, we offer you

Describe in two to three lines what tangible and intangible benefits the incumbent will gain in this role. Use our Employer Value Proposition (EVP) themes and information gathered in the RSM as input sources.

How we work at Philips

Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart - which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home - for our hybrid roles.

Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:

We believe in the importance of impactful collaboration: There's a certain energy when everyone's in the same room that can heighten idea generation and creative friction needed for problem-solving.

We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn't office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.

We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?

Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

#LI-PH1

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.