Dispute Specialist I

We do the right things, right now. We do them in a way that is relevant to our clients. Become a part of our history as it continues to be written!

If you are interested and qualified for this role, we invite you to apply.

Job Profile Summary

The Dispute Specialist I is responsible for filing and processing all Reg E claims for all bank customers and communicates information between customer, banking centers and departments as needed. Provides support for customers, banking centers and call center for Reg E Claims investigation, processing, and related questions. Provides research as needed on debit and prepaid cards. Works to resolve issues related to debit cards and prepaid cards.

Job Description

Essential Functions/Responsibilities

• Performs basic tasks to support the operations group such as routine data entry, basic Calculations, file maintenance, client support, and other duties as assigned.
• Ability to multitask.
• Data Entry (i.e. file maintenance, transactions)
• Work Returned Cards
• Add Travel Alerts
• Add Business Check Cards to Xperiance
• BackPocket (Prepaid) Query
• Visa Query
• Dispute processing (will learn end-to-end process inclusive of working with Visa)
• Works the Service First General Inquires (Daily workflow system)

Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job

• High School Diploma or equivalent
• Proficient in Microsoft Suite (Word, Excel, Outlook, OneNote, SharePoint, etc.)
• Strong Problem-solving skills
• Strong decision-making skills (written and verbal)
• Strong customer service experience
• Detail oriented
• Excellent time-management skills

Preferred Knowledge and Skills

• Prior Banking Operations / Branch Operations
• Full working knowledge of all disputes/claims types inclusive of cards
• Center Teller experience
• Knowledge of Regulation E and Regulation Z
• Knowledge of Visa regulations
• Experience with electronic funds transfer (EFT)
• Knowledge of appropriate banking software (i.e. Jack Henry)
• Query knowledge
• Professional certifications, as applicable

Level of Complexity and Scope

Degree of Independence and Decision-Making

• Works closely with direct manager. Associate will have guidelines for daily job duties.

Required Supervisory Responsibilities

Physical Requirements

• Occasionally stands and walks.
• Frequently sits.

Compliance Statement

The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.

Development and Training

It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law.

We are an E-Verify Employer.